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23 results found

  1. DMS integration for the Automotive business

    2 votes

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    Future Consideration  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Thank you so much for submitting this idea. We recognize the value of integrating third-party products with the RingCentral platform. However, except for a few of the most common products customers need to integrate, we rely heavily on our developer community and ISVs to help build these integrations. However, we have created products for developers that make integrating with RingCentral much easier. I want to introduce you to one of our most popular tools: RingCentral Embeddable.

    RingCentral Embeddable allows embedding a fully functional RingCentral phone into any website. A large number of CRMs use it to help teams enable the following functionality:

    - Click to dial. Call any contact with a click of a button.
    - Call dispositions and notes. Be prompted to enter call notes at the end of a call (requires additional coding).
    - Schedule meetings. Schedule calls with customers and add them to your calendar.
    - SMS and team messaging. Send and receive SMS messages from your browser. Log them in your CRM, and more
    https://developers.ringcentral.com/embeddable-voice.html

  2. ezlynx CRM integration

    3 votes

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    Future Consideration  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Thank you so much for submitting this idea. We recognize the value of integrating third-party products with the RingCentral platform. However, except for a few of the most common products customers need to integrate, we rely heavily on our developer community and ISVs to help build these integrations. However, we have created products for developers that make integrating with RingCentral much easier. I want to introduce you to one of our most popular tools: RingCentral Embeddable.

    RingCentral Embeddable allows embedding a fully functional RingCentral phone into any website. A large number of CRMs use it to help teams enable the following functionality:

    - Click to dial. Call any contact with a click of a button.
    - Call dispositions and notes. Be prompted to enter call notes at the end of a call (requires additional coding).
    - Schedule meetings. Schedule calls with customers and add them to your calendar.
    - SMS and team messaging. Send and receive SMS messages from your browser. Log them in your CRM, and more
    https://developers.ringcentral.com/embeddable-voice.html

  3. Build integration for Wealthbox

    7 votes

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    Future Consideration  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Thank you so much for submitting this idea. We recognize the value of integrating third-party products with the RingCentral platform. However, except for a few of the most common products customers need to integrate, we rely heavily on our developer community and ISVs to help build these integrations. However, we have created products for developers that make integrating with RingCentral much easier. I want to introduce you to one of our most popular tools: RingCentral Embeddable.

    RingCentral Embeddable allows embedding a fully functional RingCentral phone into any website. A large number of CRMs use it to help teams enable the following functionality:

    - Click to dial. Call any contact with a click of a button.
    - Call dispositions and notes. Be prompted to enter call notes at the end of a call (requires additional coding).
    - Schedule meetings. Schedule calls with customers and add them to your calendar.
    - SMS and team messaging. Send and receive SMS messages from your browser. Log them in your CRM, and more
    https://developers.ringcentral.com/embeddable-voice.html

  4. Allowing SIPREC to our pool of SBCs for Call Monitoring

    10 votes

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    Future Consideration  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Thank you so much for submitting this idea. We recognize the value of integrating third-party products with the RingCentral platform. However, except for a few of the most common products customers need to integrate, we rely heavily on our developer community and ISVs to help build these integrations. However, we have created products for developers that make integrating with RingCentral much easier. I want to introduce you to one of our most popular tools: RingCentral Embeddable.

    RingCentral Embeddable allows embedding a fully functional RingCentral phone into any website. A large number of CRMs uses it to help teams enable the following functionality:

    * Click to dial. Call any contact with a click of a button.
    * Call dispositions and notes. Be prompted to enter call notes at the end of a call (requires additional coding).
    * Schedule meetings. Schedule calls with customers and add them to your calendar.
    * SMS and team messaging. Send and receive SMS messages from your browser. Log them in your CRM.
    And more.
    https://developers.ringcentral.com/embeddable-voice.html

  5. Call waiting for queue calls

    157 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
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    Jennifer Del Rosario commented  · 

    Hi all, this feature is available in our Admin Portal. This excludes Standard and Essential Plan, and you might want to check with your Account Manager if this feature is unavailable on your end. Check this link to learn more https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_USThank you!

  6. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    258 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hi All, apologies for my mistake. I will coordinate this with one of our Product Managers. I'll put back the status of this idea to "planned." I appreciate your patience in this matter.

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    Jennifer Del Rosario commented  · 

    Hi all! The feature for custom fax cover page is now available. Check this link to learn more https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html. Thank you!

  7. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

    69 votes

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    Future Consideration  ·  36 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hi all, apologies for my mistake. This is for the custom page for the app. We'll put back the status of this idea to "planned." Thank you!

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    Jennifer Del Rosario commented  · 

    Hi all! The feature for custom fax cover page is now available. Check this link to learn more https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html. Thank you!

  8. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

    121 votes

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    Implemented  ·  29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hi All, apologies for the previous comment. The feature for the whiteboard is still in beta. We'll update you once we have the ETA for all features. We appreciate your patience in this matter.

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    Jennifer Del Rosario commented  · 

    Hi All, This feature will be available on the 19th of this month. Thank you!

  9. Be able to edit video meetings for whom I can schedule them

    3 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hi Diane, we are auditing old ideas, and apologies for the inconvenience. Are you still experiencing the issue? If yes, we highly suggest opening a case here https://support.ringcentral.com/contact-support.html. Our support will investigate this further. Thank you!

  10. Automatic Recording on RCV

    44 votes

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    Planned  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hello all, apologies for my mistake. I will dig more into this and make sure that I'll notify you as soon as possible! I am changing the status back to under review. I appreciate your patience.

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    Jennifer Del Rosario commented  · 

    Hello all! Check this KB link for this feature https://support.ringcentral.com/video/meeting-settings/configuring-ringcentral-video-settings-desktop-and-web.html. Thank you!

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    Jennifer Del Rosario commented  · 

    Hello All, This feature will be available on the 15th of this month. Thank you!

  11. Add a distinction for personal/work calls via RC App

    1 vote

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hi Amber, you can add numbers before (pre-appended) or after (post-appended) the incoming number to help you identify the call.Check this link to know more https://support.ringcentral.com/article/4618.html. Thanks!

  12. RingCentral App needs a setting to "Bring to front" on an incoming call, not just a task bar notification

    24 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hi all, this feature is now available. Check this link to know more https://support.ringcentral.com/phone/phone-in-ringcentral-app/configuring-settings-standalone-window-phone-calls-ringcentral-app-desktop.html. Thanks!

  13. Add Remote Control feature to RC Desktop App - Video

    187 votes

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    Implemented  ·  71 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hello All, This feature will be available on the 12th of this month. Thank you!

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    Jennifer Del Rosario commented  · 

    Hello there! Are you using RingCentral Video or RingCentral Meetings?If meetings, this article might help!Click this link https://support.ringcentral.com/article/1823.html to view it. Thank you!

  14. Insert button feature on Salesforce

    2 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hi, we are auditing old ideas. Can you provide more detail about what button you are asking to add or what functionality you are hoping to achieve with this button? Thanks!

  15. Allow Transcription of Meeting

    44 votes

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    Implemented  ·  10 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hi all!This is now available in our RingCentral Video. Check this link to know more https://support.ringcentral.com/video/in-meeting-controls/using-live-transcription-feature-ringcentral-video-desktop-app.html. Thank you!

  16. I need to change my default to UK calendar settings eg in UK today is 6/8/21 not 8/6/21

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hello there! We checked your account all your timezones are correct. Can you check the setting of your outlook or whichever calendar that you are using, please?Here's the link https://support.ringcentral.com/app/users/desktop-web/configuring-contacts-calendar-settings-ringcentral-app-desktop-web.html. Thank you!

  17. Account data recovery

    1 vote

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hello there!Check out RingCentral Archiver: https://www.ringcentral.com/apps/ringcentral-archiver. This feature will allow you to retrieve old messages and call logsThank you!

  18. Allow user to easily recover a deleted voicemail.

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hello there!You can view this through our web portal. Please check this link to know more https://support.ringcentral.com/article/Retrieve-Deleted-Messages-RingCentral.html.Thank you!

  19. Set user to accept group calls or not remotely

    13 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hello Zoe,This feature is now available. Please see this link to know more https://support.ringcentral.com/article/Remote-Member-Management-for-Call-Queues.html.Thank you!

  20. Add FireFox support for RC Video

    13 votes

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    Implemented  ·  3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hello! We do have RingCentral for Firefox extension. Please check this link to know more https://support.ringcentral.com/article/12697-Integrations-RingCentral-for-Firefox.html. Thank you!

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