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  1. 2 votes

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    Jennifer Del Rosario commented  · 

    Thank you so much for submitting this idea. We recognize the value of integrating third-party products with the RingCentral platform. However, except for a few of the most common products customers need to integrate, we rely heavily on our developer community and ISVs to help build these integrations. However, we have created products for developers that make integrating with RingCentral much easier. I want to introduce you to one of our most popular tools: RingCentral Embeddable.

    RingCentral Embeddable allows embedding a fully functional RingCentral phone into any website. A large number of CRMs use it to help teams enable the following functionality:

    - Click to dial. Call any contact with a click of a button.
    - Call dispositions and notes. Be prompted to enter call notes at the end of a call (requires additional coding).
    - Schedule meetings. Schedule calls with customers and add them to your calendar.
    - SMS and team messaging. Send and receive SMS messages from your browser. Log them in your CRM, and more
    https://developers.ringcentral.com/embeddable-voice.html

  2. 3 votes

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    Jennifer Del Rosario commented  · 

    Thank you so much for submitting this idea. We recognize the value of integrating third-party products with the RingCentral platform. However, except for a few of the most common products customers need to integrate, we rely heavily on our developer community and ISVs to help build these integrations. However, we have created products for developers that make integrating with RingCentral much easier. I want to introduce you to one of our most popular tools: RingCentral Embeddable.

    RingCentral Embeddable allows embedding a fully functional RingCentral phone into any website. A large number of CRMs use it to help teams enable the following functionality:

    - Click to dial. Call any contact with a click of a button.
    - Call dispositions and notes. Be prompted to enter call notes at the end of a call (requires additional coding).
    - Schedule meetings. Schedule calls with customers and add them to your calendar.
    - SMS and team messaging. Send and receive SMS messages from your browser. Log them in your CRM, and more
    https://developers.ringcentral.com/embeddable-voice.html

  3. 4 votes

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    Jennifer Del Rosario commented  · 

    Thank you so much for submitting this idea. We recognize the value of integrating third-party products with the RingCentral platform. However, except for a few of the most common products customers need to integrate, we rely heavily on our developer community and ISVs to help build these integrations. However, we have created products for developers that make integrating with RingCentral much easier. I want to introduce you to one of our most popular tools: RingCentral Embeddable.

    RingCentral Embeddable allows embedding a fully functional RingCentral phone into any website. A large number of CRMs use it to help teams enable the following functionality:

    - Click to dial. Call any contact with a click of a button.
    - Call dispositions and notes. Be prompted to enter call notes at the end of a call (requires additional coding).
    - Schedule meetings. Schedule calls with customers and add them to your calendar.
    - SMS and team messaging. Send and receive SMS messages from your browser. Log them in your CRM, and more
    https://developers.ringcentral.com/embeddable-voice.html

  4. 10 votes

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    Jennifer Del Rosario commented  · 

    Thank you so much for submitting this idea. We recognize the value of integrating third-party products with the RingCentral platform. However, except for a few of the most common products customers need to integrate, we rely heavily on our developer community and ISVs to help build these integrations. However, we have created products for developers that make integrating with RingCentral much easier. I want to introduce you to one of our most popular tools: RingCentral Embeddable.

    RingCentral Embeddable allows embedding a fully functional RingCentral phone into any website. A large number of CRMs uses it to help teams enable the following functionality:

    * Click to dial. Call any contact with a click of a button.
    * Call dispositions and notes. Be prompted to enter call notes at the end of a call (requires additional coding).
    * Schedule meetings. Schedule calls with customers and add them to your calendar.
    * SMS and team messaging. Send and receive SMS messages from your browser. Log them in your CRM.
    And more.
    https://developers.ringcentral.com/embeddable-voice.html

  5. 128 votes

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    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
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    Jennifer Del Rosario commented  · 

    Hi all, this feature is available in our Admin Portal. This excludes Standard and Essential Plan, and you might want to check with your Account Manager if this feature is unavailable on your end. Check this link to learn more https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_USThank you!

  6. 223 votes

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    Planned  ·  80 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Jennifer Del Rosario commented  · 

    Hi All, apologies for my mistake. I will coordinate this with one of our Product Managers. I'll put back the status of this idea to "planned." I appreciate your patience in this matter.

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    Jennifer Del Rosario commented  · 

    Hi all! The feature for custom fax cover page is now available. Check this link to learn more https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html. Thank you!

  7. 68 votes

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    Jennifer Del Rosario commented  · 

    Hi all, apologies for my mistake. This is for the custom page for the app. We'll put back the status of this idea to "planned." Thank you!

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    Jennifer Del Rosario commented  · 

    Hi all! The feature for custom fax cover page is now available. Check this link to learn more https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html. Thank you!

  8. 121 votes

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    Jennifer Del Rosario commented  · 

    Hi All, apologies for the previous comment. The feature for the whiteboard is still in beta. We'll update you once we have the ETA for all features. We appreciate your patience in this matter.

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    Jennifer Del Rosario commented  · 

    Hi All, This feature will be available on the 19th of this month. Thank you!

  9. 3 votes

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    Jennifer Del Rosario commented  · 

    Hi Diane, we are auditing old ideas, and apologies for the inconvenience. Are you still experiencing the issue? If yes, we highly suggest opening a case here https://support.ringcentral.com/contact-support.html. Our support will investigate this further. Thank you!

  10. 43 votes

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    Jennifer Del Rosario commented  · 

    Hello all, apologies for my mistake. I will dig more into this and make sure that I'll notify you as soon as possible! I am changing the status back to under review. I appreciate your patience.

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    Jennifer Del Rosario commented  · 
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    Jennifer Del Rosario commented  · 

    Hello All, This feature will be available on the 15th of this month. Thank you!

  11. 1 vote

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    Jennifer Del Rosario commented  · 

    Hi Amber, you can add numbers before (pre-appended) or after (post-appended) the incoming number to help you identify the call.Check this link to know more https://support.ringcentral.com/article/4618.html. Thanks!

  12. 24 votes

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    Jennifer Del Rosario commented  · 
  13. 182 votes

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    Jennifer Del Rosario commented  · 

    Hello All, This feature will be available on the 12th of this month. Thank you!

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    Jennifer Del Rosario commented  · 

    Hello there! Are you using RingCentral Video or RingCentral Meetings?If meetings, this article might help!Click this link https://support.ringcentral.com/article/1823.html to view it. Thank you!

  14. 2 votes

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    Jennifer Del Rosario commented  · 

    Hi, we are auditing old ideas. Can you provide more detail about what button you are asking to add or what functionality you are hoping to achieve with this button? Thanks!

  15. 44 votes

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    Jennifer Del Rosario commented  · 

    Hi all!This is now available in our RingCentral Video. Check this link to know more https://support.ringcentral.com/video/in-meeting-controls/using-live-transcription-feature-ringcentral-video-desktop-app.html. Thank you!

  16. 18 votes

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    Jennifer Del Rosario commented  · 

    Hello there! We checked your account all your timezones are correct. Can you check the setting of your outlook or whichever calendar that you are using, please?Here's the link https://support.ringcentral.com/app/users/desktop-web/configuring-contacts-calendar-settings-ringcentral-app-desktop-web.html. Thank you!

  17. 1 vote

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    Jennifer Del Rosario commented  · 

    Hello there!Check out RingCentral Archiver: https://www.ringcentral.com/apps/ringcentral-archiver. This feature will allow you to retrieve old messages and call logsThank you!

  18. 4 votes

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    Jennifer Del Rosario commented  · 

    Hello there!You can view this through our web portal. Please check this link to know more https://support.ringcentral.com/article/Retrieve-Deleted-Messages-RingCentral.html.Thank you!

  19. 13 votes

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    Jennifer Del Rosario commented  · 

    Hello Zoe,This feature is now available. Please see this link to know more https://support.ringcentral.com/article/Remote-Member-Management-for-Call-Queues.html.Thank you!

  20. 13 votes

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    Jennifer Del Rosario commented  · 

    Hello! We do have RingCentral for Firefox extension. Please check this link to know more https://support.ringcentral.com/article/12697-Integrations-RingCentral-for-Firefox.html. Thank you!

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