add admin ability to delete calls /insights/ai tracking / transcripts ect
Add the option for admins to delete a ring sense recording, when auto recording in on for a line a rep may make a personal call or be discussing personal matters w/ company that should not be recorded
6
votes
Bill
shared this idea
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IT
commented
This is an absolute must have. If our sales users accidentally collect credit card information without pausing the recording, then those credit card details are permanently saved in the RingSense cloud. This is a major concern for PCI DSS and really isn't optional. For legal reasons, we HAVE to be able to delete transcripts and recordings that contain sensitive personal information.