← RingCentral Ideas

Settings and activity

5 results found

  1. Call Queue members visibility to calls in queue

    34 votes
    8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    IT supported this idea  · 

  2. Call queue shared voicemail

    5 votes
    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    IT commented  · 

    This would be great for our sales reps! Currently, we have to send all voicemails to distribution list and users have to reply to the email to let others know that they're working on the voicemail.

    It would be preferable to have a built in option within RingCentral that allows users to mark a voicemail in such a way to let other users know that someone is already addressing the voicemail.

    IT supported this idea  · 

  3. mask sensitive info from transcript and ai notes

    2 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    IT shared this idea  · 

  4. edit transcripts

    10 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    IT supported this idea  · 

  5. add admin ability to delete calls /insights/ai tracking / transcripts ect

    8 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    IT commented  · 

    This is an absolute must have. If our sales users accidentally collect credit card information without pausing the recording, then those credit card details are permanently saved in the RingSense cloud. This is a major concern for PCI DSS and really isn't optional. For legal reasons, we HAVE to be able to delete transcripts and recordings that contain sensitive personal information.

    IT supported this idea  ·