Enable Custom Field Mapping for RingSense–Zoho Integration
Currently, RingSense call details for the RingSense–Zoho integration are only visible within the description field. Advanced call logging information appears solely in the body/description section of the Zoho call record.
We request the ability to use custom field mapping within Zoho—similar to what is available in Zapier—so users can configure and map specific RingSense call details to the appropriate Zoho fields. This would provide greater flexibility, improve data structure, and enhance reporting capabilities.
Dennis
shared this idea
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Mariel
commented
Currently, RingSense populates the interactions within RingSense, and the transcript, call summary, and insights are all displayed in the Description field.
Customers can request a custom module in Zoho CRM; however, the customer would like this behavior changed so that the Phone Number, Call Summary, Call Recording, and Insights are separated into their own individual fields.