Settings and activity
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13 votes
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73 votesMariel
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3 votesMariel
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2 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →Mariel
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29 votesMariel
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112 votesMariel
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2 votes0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Thanks for your feedback, we've now added Zendesk Support integration as part of our upcoming roadmap
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2 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →Mariel
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18 votesUnder Review · 8 comments · Developer Platform, APIs, & Integrations » Integrations: HubSpot · Admin →Mariel
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4 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →Mariel
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An error occurred while saving the comment Mariel
commented
Currently, RingSense populates the interactions within RingSense, and the transcript, call summary, and insights are all displayed in the Description field.
Customers can request a custom module in Zoho CRM; however, the customer would like this behavior changed so that the Phone Number, Call Summary, Call Recording, and Insights are separated into their own individual fields.
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9 votesMariel
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5 votes
An error occurred while saving the comment Mariel
commented
I’d like to request the ability to separate the company directory for each site.
Currently, when the “Include User in Company Directory” option is enabled, the user is published across all sites, regardless of whether site access is limited or unrestricted.
Ideally, if a user from Site A is set to “Include User in Company Directory”, that user should only appear within Site A’s directory and not be visible to users in Site B or the Main Site.
This enhancement would help maintain directory accuracy, improve privacy, and ensure that users only have visibility into the contacts relevant to their specific site.
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2 votesMariel
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95 votesMariel
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3 votesMariel
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The customer is using an API to send text messages through a number assigned to a call queue. Consequently, the message history appears in the call queue.
The customer's requirement is for recipient responses to appear in the call queue tab rather than the shared inbox.
Currently, customer responses are showing up in the shared inbox instead of the call queue. The customer wants all text communications to be consolidated in one place.