Settings and activity

59 results found

1. SMS Shared inbox: Resolve feature

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  May 27, 2026

2. Configurable Auto-Resolve Settings for SMS Shared Inbox

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   New  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  May 27, 2026

3. Custom Rule for Internal Transfer

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  May 26, 2026

4. Enable SMS for UK numbers

   121 votes

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   36 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Exciting news! This is planned for Q3 2026. More details to come.

   Mariel supported this idea  ·  May 18, 2026

5. Feature Request – Automatic Microsoft 365 Contact Sync in RingCentral Mobile App

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  May 15, 2026

6. Automatically Sync SMS and voicemail to RingSense and Integrated CRM

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  May 4, 2026

7. Incoming voicemails, i.e. customer leaving a voicemail for a RingSense user

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  May 4, 2026

8. RC Fax account forwarding to external fax number

   35 votes

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   3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Apr 29, 2026

9. Add "Unsend" support to RingCentral SMS

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Apr 21, 2026

10. disable the SMS opt out box

    43 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Apr 16, 2026

11. the ability to receive email notifications for Shared SMS.

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Apr 9, 2026

12. Inbound Fax Format Adaptation or Override Mechanism

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Apr 8, 2026

13. Shared Inbox and API Intergrations

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Mariel commented  ·  Mar 13, 2026  ·  Edit…  ·  Delete…

    The customer is using an API to send text messages through a number assigned to a call queue. Consequently, the message history appears in the call queue.
    The customer's requirement is for recipient responses to appear in the call queue tab rather than the shared inbox.
    Currently, customer responses are showing up in the shared inbox instead of the call queue. The customer wants all text communications to be consolidated in one place.

    Save Submitting...

14. Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).

    17 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Mar 6, 2026

15. SMS usage of main RC number to be available for all users

    73 votes

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    Future Consideration  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Mar 6, 2026

16. MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.

    17 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Mar 3, 2026

17. Main number Support for SMS booster

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Mar 2, 2026

18. Add AI Notes to the API

    17 votes

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Feb 25, 2026

19. Scheduled Auto resync for deskphones

    8 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Feb 9, 2026

20. Creating ticket with other carriers for any issues

    3 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Feb 5, 2026