Settings and activity

41 results found

1. Scheduled Auto resync for deskphones

   8 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Feb 9, 2026

2. Creating ticket with other carriers for any issues

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Feb 5, 2026

3. AI Conversation Expert to Microsoft Dynamics 365

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Jan 13, 2026

4. AI notes for Conference calls

   27 votes

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   Planned  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Jan 12, 2026

5. Option to display original callers name on AI transcription during transferred call.

   107 votes

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   New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Jan 12, 2026

6. RingSense integration with Zendesk Support

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks for your feedback, we've now added Zendesk Support integration as part of our upcoming roadmap

   Mariel supported this idea  ·  Dec 23, 2025

7. RingSense - ZOHO Integration Transcript in the description

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Dec 8, 2025

8. RingCentral for HubSpot Mobile Experience

   18 votes

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   Under Review  ·  8 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Dec 3, 2025

9. Enable Custom Field Mapping for RingSense–Zoho Integration

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Dec 2, 2025
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   Mariel commented  ·  Dec 2, 2025  ·  Edit…  ·  Delete…

   Currently, RingSense populates the interactions within RingSense, and the transcript, call summary, and insights are all displayed in the Description field.

   Customers can request a custom module in Zoho CRM; however, the customer would like this behavior changed so that the Phone Number, Call Summary, Call Recording, and Insights are separated into their own individual fields.

   Save Submitting...

10. Ability to dial out using IVN as outbound caller ID

    8 votes

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    New  ·  3 comments  ·  Phone & Messaging » International  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Nov 4, 2025

11. Cross-Site Access Management Enhancement

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mariel commented  ·  Oct 27, 2025  ·  Edit…  ·  Delete…

    I’d like to request the ability to separate the company directory for each site.

    Currently, when the “Include User in Company Directory” option is enabled, the user is published across all sites, regardless of whether site access is limited or unrestricted.

    Ideally, if a user from Site A is set to “Include User in Company Directory”, that user should only appear within Site A’s directory and not be visible to users in Site B or the Main Site.

    This enhancement would help maintain directory accuracy, improve privacy, and ensure that users only have visibility into the contacts relevant to their specific site.

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    Mariel supported this idea  ·  Oct 27, 2025

12. Customer saved the phone number as a contact on her mobile device; she wants to override the contact's displayed CNAM.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Oct 2, 2025

13. CNAM for a mobile carrier

    91 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Sep 30, 2025

14. Further customization options for Smart ACR

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Sep 26, 2025

15. removes or suppresses the missed call notification on the deskphone if the call has already been answered through the app

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Sep 16, 2025

16. ALLOW DRUG NAMES TO BE SENT VIA SMS

    10 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Sep 15, 2025

17. RingSense Task to set to closed automatically

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Jul 2, 2025

18. RingSense to Microsoft Dynamicxs 365 - Task to be and open task instead o automatically completed

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Jun 17, 2025

19. RingCentral for Dynamics365: CTI to utilize "regarding" field

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Jun 17, 2025

20. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    58 votes

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    New  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Jun 9, 2025