Settings and activity

54 results found

1. Automatically Sync SMS and voicemail to RingSense and Integrated CRM

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  May 4, 2026

2. Incoming voicemails, i.e. customer leaving a voicemail for a RingSense user

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  May 4, 2026

3. RC Fax account forwarding to external fax number

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   3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Apr 29, 2026

4. Add "Unsend" support to RingCentral SMS

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Apr 21, 2026

5. disable the SMS opt out box

   43 votes

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   New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Apr 16, 2026

6. the ability to receive email notifications for Shared SMS.

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Apr 9, 2026

7. Inbound Fax Format Adaptation or Override Mechanism

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   New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Apr 8, 2026

8. Shared Inbox and API Intergrations

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Mariel commented  ·  Mar 13, 2026  ·  Edit…  ·  Delete…

   The customer is using an API to send text messages through a number assigned to a call queue. Consequently, the message history appears in the call queue.
   The customer's requirement is for recipient responses to appear in the call queue tab rather than the shared inbox.
   Currently, customer responses are showing up in the shared inbox instead of the call queue. The customer wants all text communications to be consolidated in one place.

   Save Submitting...

9. Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Mar 6, 2026

10. SMS usage of main RC number to be available for all users

    73 votes

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    Future Consideration  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Mar 6, 2026

11. MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.

    16 votes

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    New  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Mar 3, 2026

12. Main number Support for SMS booster

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Mar 2, 2026

13. Add AI Notes to the API

    17 votes

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Feb 25, 2026

14. Scheduled Auto resync for deskphones

    8 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Feb 9, 2026

15. Creating ticket with other carriers for any issues

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Feb 5, 2026

16. AI Conversation Expert to Microsoft Dynamics 365

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Jan 13, 2026

17. AI notes for Conference calls

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    Planned  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Jan 12, 2026

18. Option to display original callers name on AI transcription during transferred call.

    117 votes

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    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Jan 12, 2026

19. RingSense integration with Zendesk Support

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm glad to report that zendesk support is now available as an integration in ACE (formerly RingSense). You can find it in the integration catalogue

    Mariel supported this idea  ·  Dec 23, 2025

20. RingSense - ZOHO Integration Transcript in the description

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Dec 8, 2025