Settings and activity

25 results found

1. RingSense Task to set to closed automatically

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Jul 2, 2025

2. RingSense to Microsoft Dynamicxs 365 - Task to be and open task instead o automatically completed

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   Mariel supported this idea  ·  Jun 17, 2025

3. RingCentral for Dynamics365: CTI to utilize "regarding" field

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Jun 17, 2025

4. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Jun 9, 2025

5. RingSense Interactions Tab

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Jun 2, 2025
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   Mariel commented  ·  Jun 2, 2025  ·  Edit…  ·  Delete…

   I would like to add that there are users who are part of the call queue, and whoever is the user that was rung and answered the call, their interactions will also show on the other users.

   For example:

   Call from Call Queue

   There are 5 members of the queue

   User A
   User B
   User C
   User D
   User E

   User C answered the call, and on User A's interactions, that call of User C will show in USER A. Customer would like to have the interactions of the user alone. Since USER C answered the call - USER C interactions should not be showing in USER A MY INTERACTIONS.

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6. Allow to send faxes to non T38 transmission

   19 votes

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   New  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  May 20, 2025

7. Moving Billing Item to anther cost center

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mariel commented  ·  Apr 24, 2025  ·  Edit…  ·  Delete…

   Hi,

   This is also missing on this UID: 63485530007

   Since customers need to move users to different cost centers and we are talking about thousands of users here, it would be very beneficial if this option were added to their service web.

   We tried using the template, but it was not as straightforward as expected.

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8. Ability to login on the app for a Call Queue extension

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Apr 4, 2025

9. Personalize CNAM

   21 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Mar 14, 2025

10. outbound caller ID options on desk phones

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    New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Feb 13, 2025

11. Have an option to receive faxes simultaneously by email and fax machine

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Feb 7, 2025

12. RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskpho...

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Jan 14, 2025

13. Allow Desktop app to make outbound calls using Mobile License

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mariel commented  ·  Jan 10, 2025  ·  Edit…  ·  Delete…

    Hi Team,

    Currently, mobile users (NO RINGEX LICENSE) are unable to make calls from the DESKTOP APP but can on the mobile app. It would also be helpful for the customer if mobile license holders could make calls using their desktop app.

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    Mariel supported this idea  ·  Jan 10, 2025

14. Group Text Messaging

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Jan 9, 2025

15. RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Jan 2, 2025

16. allow call queue managers to view all user performance reports

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Dec 13, 2024

17. Allow multiple participants in conference call using Mitel phone

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Dec 13, 2024

18. Allow Infinite Call Looping in Call Queue

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Dec 6, 2024

19. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Oct 24, 2024

20. Option to Edit Call Handling and Forwarding on user template

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Jun 7, 2024