Settings and activity

16 results found

1. outbound caller ID options on desk phones

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   New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Feb 13, 2025

2. Have an option to receive faxes simultaneously by email and fax machine

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Feb 7, 2025

3. RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskpho...

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Jan 14, 2025

4. Allow Desktop app to make outbound calls using Mobile License

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mariel commented  ·  Jan 10, 2025  ·  Edit…  ·  Delete…

   Hi Team,

   Currently, mobile users (NO RINGEX LICENSE) are unable to make calls from the DESKTOP APP but can on the mobile app. It would also be helpful for the customer if mobile license holders could make calls using their desktop app.

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   Mariel supported this idea  ·  Jan 10, 2025

5. Group Text Messaging

   79 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Jan 9, 2025

6. RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Jan 2, 2025

7. allow call queue managers to view all user performance reports

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Dec 13, 2024

8. Allow multiple participants in conference call using Mitel phone

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Dec 13, 2024

9. Allow Infinite Call Looping in Call Queue

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Dec 6, 2024

10. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    152 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Oct 24, 2024

11. Option to Edit Call Handling and Forwarding on user template

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  Jun 7, 2024

12. Enable syncing of contact/address book across all users

    121 votes

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    27 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

    Mariel supported this idea  ·  Jun 3, 2024
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    Mariel commented  ·  Jun 3, 2024  ·  Edit…  ·  Delete…

    I have a customer calling to ask about the same feature. Do we have any estimated date when this feature will implement?

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13. Remove missed call from queue members if answered

    212 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

    Mariel supported this idea  ·  May 22, 2024

14. Limit reached on RC phone app

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mariel supported this idea  ·  May 18, 2024

15. Ability to click PICK UP key on the Desk phones, if the call is coming from Call Queue

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Mariel shared this idea  ·  Dec 4, 2023

16. Acturis Integration

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Mariel shared this idea  ·  Dec 21, 2023