Settings and activity

10 results found

1. allow call queue managers to view all user performance reports

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Dec 13, 2024

2. Allow multiple participants in conference call using Mitel phone

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Dec 13, 2024

3. Allow Infinite Call Looping in Call Queue

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Dec 6, 2024

4. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

   147 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Oct 24, 2024

5. Option to Edit Call Handling and Forwarding on user template

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  Jun 7, 2024

6. Enable syncing of contact/address book across all users

   119 votes

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   27 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

   Mariel supported this idea  ·  Jun 3, 2024
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   Mariel commented  ·  Jun 3, 2024  ·  Edit…  ·  Delete…

   I have a customer calling to ask about the same feature. Do we have any estimated date when this feature will implement?

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7. Remove missed call from queue members if answered

   206 votes

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   25 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this feature here.

   Mariel supported this idea  ·  May 22, 2024

8. Limit reached on RC phone app

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mariel supported this idea  ·  May 18, 2024

9. Ability to click PICK UP key on the Desk phones, if the call is coming from Call Queue

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Mariel shared this idea  ·  Dec 4, 2023

10. Acturis Integration

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Mariel shared this idea  ·  Dec 21, 2023