Skip to content
← RingCentral Ideas

RingSense & AI

RingSense & AI

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10 results found

  1. RingSense: Payment/Plan Option to extend 1yr Call Retention

    The suggestion is to be able to have a payment option for customers to be able to retain the calls in RingSense for a longer period of time. Many customers need this for compliance purposes. A related request would be to be able to extend the retention based on factors like call duration, call queue and extension.

    32 votes
    Under Review  ·  2 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. Outreach Voice Integration

    12 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

    On the Leaderboard within Coaching > Scorecards, add in "Average AI Score" as a column and change "Average Score" to "Average Human Score." Placement should be to the right of "Average Human Score" on Leaderboard. On the table below, add in "Average Human Score" to the right of Scored ("Scored" could be changed to scored by human)

    10 votes
    Under Review  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  4. Admin Settings for Call Transcriptions following completed calls

    Give admins the ability following a completed call to have the transcript of a completed call to be sent to the customer in different formats - pdf, or text file, or similar to voicemail, "text to voicemail." The issue is about capturing the "event" or the conversation from a "compliance" standpoint, which I suspect will be more important when RingSense for Service comes about.

    8 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. Create admin setting for emailing call recording to user

    Just as voicemail recordings are emailed to the user following a call, so should a call that a RingSense user finishes. The admin should have the ability to choose this setting for each user, so it's able to be for some users but not others.

    7 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. Filter by Call Queue/Voice Queue/Skill Number

    Ability to filter calls by Call Queue (MVP) and Skills/Voice Queue

    6 votes
    Under Review  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  7. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    When sharing calls outside of RingSense, the information is limited to the call/video recording, summary, and transcript of the call. Would like the added functionality to share the comments and feedback from the call.

    7 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. SMS as a Channel/Integration

    Ability to integrate with RingCentral MVP SMS/MMS and RingCx SMS/MMS. Would like to be able to match SMS interactions to deals and track concepts/contexts and keywords like we can with calls.

    6 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. Ability to create a folder with specified/assigned user visibility

    Ability to create a folder within RingSense and allow or assign specified users or teams access (i.e. folder for just managers to review.) Currently limited to share privately or completely public or individually to specific users.

    5 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. Matching speaking metrics on call details and PowerSkills tabs

    Speaking metrics on the call details page and Coaching>PowerSkills tab should match. For example, something like:
    - Agent Sentiment
    - Agent Energy
    - Talk-to-Listen Ratio
    - Talking Speed
    - Filler Words
    - Interruptions
    - Engaging Questions

    5 votes
    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  • Don't see your idea?