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23 results found

  1. Voice prompts to direct calls, ex "Press 1 or say billing"

    Create Voice prompts to direct calls

    Ex An inbound caller hears the Company greeting, "Press 1 or say billing".

    The callers speaks "billing".

    Ai recognizes the vocal prompt and treats it as if the caller had dialed 1.

    OpenPhone competitor does this.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  2. RingCX Section 508 Compliance Agent side

    In keeping with ADA and Compliance, Section 508 will require that the RingCX agent interface jumps to the new message versus putting a blue bubble down arrow when the external party sends a digital communication. NOTE: a visually impaired agent using software like Jaws may not be notified of a new message from the external party unless the new message triggers the disability software like jaws to trigger because the screen has changed when it jumps to the latest message.

    2 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  3. Add Label column in Company Numbers Report detail output

    Currently the Company Numbers report in the analytics portal does not display a column for the phone number Label in the report output displayed in the portal (bottom portion that shows KPIs by individual phone number). It only displays a column showing the actual company phone number (e.g. +13125555555). The only way to see the label of the phone number in the report is if a user downloads the PDF or Excel file.

    20 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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