53 results found
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Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions
As a law firm evaluating the RingCentral AI transcription feature, we've found that the current system automatically omits foul or explicit language from transcriptions. While this is understandable for general use, there are scenarios, especially in legal, law enforcement, or investigative contexts, where capturing the exact language used is essential for accuracy and documentation.
Please consider adding a configurable option to allow transcription of foul or explicit language, either:
- As a toggle in Admin or User settings, or
- As part of a special compliance or legal mode
This would give organizations the flexibility to choose whether or not…42 votes -
Disable AI "Automatic notes"
Our company needs to get consent before starting any AI Notetaking. We would like the setting for "Automatic notes" turned off and greyed out so it's not an option. This would ensure we always get consent and then turn on the AI Notes feature.
37 votes -
Spanish Support for RingSense Transcription and Translation (to English)
Ability to transcribe calls spoken in Spanish in Spanish within the RingSense transcript with the added functionality to translate to English if managers cannot speak/read Spanish
34 votesSee the Language dropdown in the Organization tab in Admin Settings.
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French Canadian language support
Request to leverage RingSense for customer claim calls, however they service all of Canada.
Quebec law requires that they serve customers in Quebec in French.
29 votesSee the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html
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AI call summary in the admin portal
View the AI call summary in the admin portal for all users and their calls
26 votes -
Transcripts for Meetings >2 hours
When meetings go over 2 hours, the recording is still saved, but the transcript just disappears and becomes completely unavailable after the meeting. I encountered this issue the 'hard way' and it was frustrating because I got no advance warning about this limit. It doesn't even make sense, since the recording over 2 hours takes many gigabytes of storage, while the transcript is text and takes almost no space to store. The idea that it gets flushed at 2 hours is very counter-intuitive. There should be a warning advising to manually copy/download the partial transcript at 2 hours and before…
22 votes -
Add Label column in Company Numbers Report detail output
Currently the Company Numbers report in the analytics portal does not display a column for the phone number Label in the report output displayed in the portal (bottom portion that shows KPIs by individual phone number). It only displays a column showing the actual company phone number (e.g. +13125555555). The only way to see the label of the phone number in the report is if a user downloads the PDF or Excel file.
21 votes -
call park recording
Customer would like to have call recording option for call parking
17 votes -
AI Notes on Deskphone
Would like an option to have AI Notes for calls on Deskphone itself aside from the App.
16 votes -
Make voice mail length adjustable
The length of voicemail messages was recently changed, and now we must handle very long messages (10 minutes or more). This needs to be addressed ASAP!
9 votes -
download transcript after the call is finished
Costumer would like to be able to download the transcriptions ones the call is ended ,
As for now they can only download the audio9 votes -
i'm looking for ai summaries on past calls. I have recording and AI turned on for all calls
Not all my calls are being summarized, just the ones I've triggered during a computer app call, not on tablet or phone apps can I take the recording and get it ai summarized?
7 votes -
7 votes
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Customize ring tone for different call queue calls
Ability to customize the ring tone on user's end per call queue hotline. It will help the users to identify the call queue origination of the incoming call.
7 votes -
AI Notes in Microsoft Teams Embedded RC App
AI Notes in Microsoft Teams Embedded RC App where user can take notes during meetings or call.
6 votes -
6 votes
RingSense now supports German language.
As a RingSense admin, you can now select Deutsch as part of your transcription language settings. See details in the attached screenshot.
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Printable Feedback Report in RingSense
Description:
Currently, RingSense feedback reports are only available for download in CSV format. While this works for data manipulation, it does not meet customer needs for sharing Quality Control feedback with agents and leadership in a clear, presentable format.Customer Request:
The customer is requesting the ability to export feedback reports in a printable format, such as PDF (preferred) or another easily shareable, formatted file type.Business Impact:
CSV files require additional manual formatting before they can be shared or printed
Agents and leadership need a clean, ready-to-use feedback summary
Printable reports would improve usability, adoption, and operational efficiency for…
5 votes -
Enable live transcription for a specific extension/number during meetings, even if they are not the host or moderator.
Current Limitation:
Non-host/non-moderator extensions cannot independently generate transcripts; only hosts or moderators can enable transcription.Suggested Improvement:
Add per-extension transcription control, allowing admins to selectively enable transcripts and manage visibility/download permissions.Benefit:
Allows targeted team members to access transcripts without hosting or moderating, improving efficiency and record-keeping.5 votes -
Live reports - Agent Details. (Avail time and Logoff time)
Live reports should include total agent available time and logoff time.
5 votes -
When making or receiving incoming call. Switch the call to another device by pressing any key on the dialer
It will be more easier if we make an outgoing call, we can easily switch the call to mobile app even still the number is ringing by just dialing any key from the dialer
3 votes
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