53 results found
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AI Receptionist After Hour Setup
A customer would like a clear setup for the AI Receptionist during after-hours. They are requesting features such as scheduling a callback, capturing caller information, sending the information via message/SMS to a team group, and/or forwarding the call to a specific person so the customer can be assisted in case of an emergency.
1 vote -
call transcription in ringcentral app when calls are made through salesforce
Unable to easily view the call transcript when calls made thru salesforce.
A user who had ACE, can see an option to view the transcript where the other users who doesnt have ACE cant see the transcript when calls are made thru salesforce.It could be better if the calls made thru salesforce or RC app are available to be viewed and access still thru RC app.
1 vote -
Include the call's duration to be included in the AI notes call summary that are emailed following a call
After a call is ended, an email is sent to the user with call summary using AI notes. Currently, the duration of the call is not in that email. It would be tremendously helpful if it was indicated with the call information.
1 vote -
US and UK license on the same user and switch outbound caller ID
The customer has a US and UK license and wants to switch between numbers on the same extension for outbound caller ID
1 vote -
Create an option within the call script to move the post script summary do a different position in the script.
Currently, there is a post script summary that shows for users at the end of the script. However, if a call is requeued, like to a post call survey, the summary doesn't come up for the user. I would like to populate this post script summary earlier in the script to enable the last page of the script to stay as a button for requeuing to the survey
1 vote -
AI Note taking should be working on queue calls
Users heavily rely on AI note-taking when taking calls. They noticed that sometimes when taking a queue call from their New Sales Queue, the AI note-taking will be stuck on "Transcribing call" while direct calls work perfectly.
1 vote -
ringsenseimport
We have several 3rd party partners, law firms and agencies that send us wave files of recorded calls for audit every single month. We would like the ability to upload these wave files of calls into ring sense so we can utilize the current insights, scorecards, AI call review like we have today for our current calls. It would be so much better to have all of our calls, reviews, and scorecards for our business in one place here in Ring instead of having to hire another company to do this for us. This is huge for us and we…
1 vote -
Ai notes when transfer
Have the AI notes continue after the call is being transfer to another extension without them manually restarting the AI notes
1 vote -
parked call log
Picking up parked call (park extension) does not log the call in RingCentral app/personal call log. It should log the pickup of a parked call in personal call logs.
1 vote -
Have incoming calls go to Voicemail while on an active call and not interrupt the current call
While on an active call system would activate and send incoming calls to voicemail with no interruption to the existing call you are currently on.
1 vote -
AI Notes on Deskphone
Would like an option to have AI Notes for calls on Deskphone itself aside from the App.
16 votes -
Printable Feedback Report in RingSense
Description:
Currently, RingSense feedback reports are only available for download in CSV format. While this works for data manipulation, it does not meet customer needs for sharing Quality Control feedback with agents and leadership in a clear, presentable format.Customer Request:
The customer is requesting the ability to export feedback reports in a printable format, such as PDF (preferred) or another easily shareable, formatted file type.Business Impact:
CSV files require additional manual formatting before they can be shared or printed
Agents and leadership need a clean, ready-to-use feedback summary
Printable reports would improve usability, adoption, and operational efficiency for…
5 votes -
An option to manually delete AI Notes using the RingCentral app without compromising the account’s data retention policy.
An option to manually delete AI Notes using the RingCentral app without compromising the account’s data retention policy.
The customer is requesting an option to manually delete AI Notes within the RingCentral app without affecting the account’s data retention policy.
1 vote -
Incoming voicemails, i.e. customer leaving a voicemail for a RingSense user
RingSense data to Salesforce.
When a RingSense user leaves a voicemail for a customer and the call is recorded, it will be processed by RingSense. Incoming voicemails, i.e. customer leaving a voicemail for a RingSense user is not supported.
Confirmed by Parasuram Allumpalam (Manager - Service Engineer AI)
1 vote -
Call recording lengths are not displaying on the desktop app
Call recording lengths are not displaying on the desktop app. We have to click on the play button for it to show the duration of the call recording
2 votes -
AI integrayion with optus , ring central i dont have ai yet
AI integration with optus , ring central
not done yet very dissapointing1 vote -
Ability from the admin portal to see if a user has a device on call forward.
We would like to have the ability to see if someone has forwarding activated for a device, i.e. desktop phone, (Poly, mitel, ect).
1 vote -
Enable live transcription for a specific extension/number during meetings, even if they are not the host or moderator.
Current Limitation:
Non-host/non-moderator extensions cannot independently generate transcripts; only hosts or moderators can enable transcription.Suggested Improvement:
Add per-extension transcription control, allowing admins to selectively enable transcripts and manage visibility/download permissions.Benefit:
Allows targeted team members to access transcripts without hosting or moderating, improving efficiency and record-keeping.5 votes -
fax
Add user-defined tags to faxes: Please add the ability to add custom tags to faxes
1 vote -
Multi-Lingual Dial-in Conference Welcome Greeting Option
The ability to change the preferred language of the welcome greeting for connecting to the dial-in conference.
Welcome to RingCentral/Partner Conferencing. Please enter your access code followed by #"
1 vote
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