86 results found
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Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong
Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong
5 votes -
RingCentral - Granular AI Assistance
Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.
5 votes -
Automatic call notes-make avaiable in the google chrome extension
The automatic call notes are great, but unfortunately it does not work when the call is handled in the google chrome extension, even when a user had the option to automatically transcribe all calls and generate notes turned on. Many of our staff like the simplicity of the extension and we want them to be able to utilize the notes feature as well.
https://chromewebstore.google.com/detail/ringcentral-for-google/fddhonoimfhgiopglkiokmofecgdiedb
1 vote -
Automatic sharing of AI Notes to Another User
Current Functionality:
The RingCentral AI Assistant currently allows users to manually share AI-generated notes from calls and meetings via:
1. Email (Outlook and Gmail integration)
2. Direct Message within the RingCentral AppRequested Functionality:
Implement an option to automatically share AI Assistant notes with another specified user within the same RingCentral account. This automatic sharing should offer the following delivery methods:
1. Registered Email Address: Send the AI notes directly to the designated user's email address associated with their RingCentral account.
2. RingCentral App Direct Message: Send the AI notes as a direct message to the designated user within the…2 votes -
AI keyword script recognition
i would like the ability to be able to upload scripts/key words that the ai would "listen" for and then supply in the notes that it takes during the call. for instance an outline of perhaps 10 items and like a checklist the ai will recognize what they did and did not comply with re asking the various 10 items and the outcomes of those responses.
2 votes -
physical phone ai
Phone calls answered using a physical phone should be recorded by AI notes. Please give us the option to make this happen.
3 votes -
transcript
Have Transcript and or summaries emailed to me immediately after the call is over. I have used several other phone services that I used that this is really easy to activate.
2 votes -
5 votes
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AI transcriptions should be date and time stamped.
AI transcriptions should be date and time stamped.
1 vote -
Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window
The ability to stop the Ring Central Virtual Assistant (powered by Ring Cx) chat pop-up window in the lower right corner to open automatically each time we log in to listen to phone messages on the Firefox web browser, or every time we refresh the page to load new messages
2 votes -
Make a few edits to the recap and tasks in AI
I love the recap and the task list. AI must get better at deciphering/translating some of the terms used in the conversation. However, I'm still very impressed and can just make a few edits to the recap and tasks. This certainly beats trying to manually take notes during a conversation!
1 vote -
AI note taking after a recorded phone call
When you get done with a phone call that is being recorded, I would like AI to transcript that phone call to AI notes automatically.
1 vote -
ai taking notes after call recording
When you get done with a phone call that is being recorded, I would like AI to transcript that phone call recording to AI notes automatically.
2 votes -
Ads and feature notification should be opt-in only
Ads and feature notification should be opt-in only. So that the cx will have an option if they want to stop that add or continue to show up. One of the example is the banner about AI assistance
0 votes -
Change AI Pre-recorded Message
Change AI Pre-recorded message before transcribing
5 votes -
Announcement message for Notes should only play when connected.
Users are able to make a call and turn notes on immediately, which then plays the announcement after 2-3 rings, before the callee answers, and is not played again when connected. would prefer the announcement plays once when the call connects to ensure legal compliance.
1 vote -
Language of the call should match language of transcription
Ability to transcribe calls spoken in Spanish in Spanish for RingCentral, transcript with the added functionality to translate to English
1 vote -
disable AI for Meetings
Disable AI Assistant for Meetings. The customer would like to be able to choose where the AI will be disabled, either in a Meeting or on a Call.
1 vote -
How can I start AI note taking for an in-person face to face appointment?
It would be nice to simply push a record button using the mobile app on speaker phone to reocrd in-person meetings and have the AI notetaker summarize.
3 votes -
for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name
for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name
1 vote
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