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50 results found

  1. Add the ability to enable/disable the AI Notes feature on transferred calls.

    Add the ability to enable/disable the AI Notes feature on transferred calls.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  2. RingSense AI Availability for RingEX Users

    New customers would like to use the RingSense AI as offered to them when signing up.
    Upon checking with the RS engineering team we are advices that:

    • Early Access program, please note that their early access period will be ending in October. Please make sure customers are aware that their free beta access to these features (SmartNotes, AI Writer, and AI Summaries) will be removed in October. Updates will be provided soon

    *As a result, please also note that September 1st is the final day that you will be able to sign up any new customers for this RingSense AI…

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  3. Ai transcription and call summary in French

    From the app, it would be nice to choose the Ai transcription and call summary language or set it to the default app language.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  4. A better E-mail notification system when a new feature is added on the System.

    The Customer raised a concern that they weren't notified properly in regards to the AI assistant implementation.
    There were no warnings that the AI feature will be applied to their phone system. This has affected their HIPAA compliance.
    Now, The Customer wants to have an automated notification that a feature has been added on their account, preferably via E-mail.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  5. Add support for RCV into RingSense AI Assistant

    Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  6. Separate Note Deletion and Call History Deletion

    Currently if you delete an AI note from a phone call it also deletes that call from your call history. I would like to see these separated so you can delete the note but leave the call in your call history if needed.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  7. User AI Writer with Outlook integration to launch email client

    Enhance existing integrations with Outlook to use Ai writer to automatically launch new message window to send email from RingEx.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  8. overview Insights in progress too slow

    Load time is too slow and takes over an hr. Have it let us access the raw transcripts immediately while the system does its thing with the other ai stuff?

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  9. RingSense should allow temporary filter in My Calls Dashboard

    The RingSense for Sales Dashboard is good however it would be useful to add filtering capabilities (could be in multiple tabs) for specific trackers (like new product, like cancellation/RMA, like softskills I want to watch over) while using the same Goals. As such, it would make search for my next calls/meeting to review faster.
    Example: My Goals is to review all calls with tracker A, B and C with the negative sentiment and with a rating between 0 and 5.
    However, I want to track the new product "Blue" or specific individual (on my watch list) or they never talk…

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  10. Archiving System for Call Recordings to be stored

    Archiving System for Call Recordings to be stored

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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