50 results found
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Show RingCX UII in Ringsense
Having the Unique Identifier of a call (UII) from RingCX integrated into RingSense enables us to seamlessly track recordings in RingSense that correspond to the data in RingCX. This linkage is crucial for call audits and plays a vital role in improving call quality, ultimately enhancing the overall customer experience.
2 votes -
ability to skip to main part of the call by utilizing the call transcripts
Every time I use the transcript and go to FastForward to the part I need to listen in on, it does not allow me to do so and makes me start over. For calls that are hours long, I don't want to listen to the whole conversation. I need to be able to go to key points.
2 votes -
Chinese Language Support
Support for Chinese via transcription and translation in RingSense.
3 votes -
"IVR Callback Option with Automated Contact Information Delivery"
*The customer has an idea : Is it possible to set up an IVR where their customers have the option to press 1 for a callback and receive a link to chat? Alternatively, can the system automatically send their information for contact purposes?"
3 votes -
AI automatic notification for marketing
customer would like to have AI feature for automatic text message or email for marketing purposes whenever they receive calls from their customer
3 votes -
RingSense Multi Call Playback Window (Cradle to Grave Playback)
Using the RingEX Universal Unique ID UUI on the call, RS4RCX can pick up that multiple agents handled a single caller (noted by UUI). Highlight when a call is part of a segment and offer the RingSense User with permissions to play in a single view the call from the perspective of the Call being the focus. Versus now I play a call segment by agent and may not know the call was transferred to another agent etc.
2 votes -
Improve/Increase documentation
Request is for increased/improved documentation for RingCX/RS4S/RS4RCX,
6 votes -
Recording Import Rules for RingSense for RingCX
Admin rules for what gets imported selectable by filters. For example:
- Calls >x so that short calls are not pulled in
- Call record shows multitrack meaning two people spoke
- Do not pull in by ANI or DNIS
These rules would eliminate test calls or calls that have no recorded value.
5 votes -
RingCX custom notification sound option enhancements
The request is to be able to have different notification sounds (chat vs email channels) and be able to adjust the volume for notifications.
3 votes -
Ability to add order of priority when multiple scorecards exist
Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created
4 votes
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