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374 results found

  1. ring ex verbal prompt or whisper - option to turn off

    Ability to have the option to remove the verbal prompt or whisper when it records and transcribes the phone calls. In New York, the law does not require that both people on the call have to be aware that it is being recorded. I don't want them to hear the whisper as it might make them feel uncomfortable.

    I would also like the option to use this function on my physical desk phone, if possible.

    9 votes
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  2. Customizable reports

    Have the ability for the Admin to generate more reports dashboard-style and be able to export it other than the utilization and the Trackers dashboard. Being able to filter through and run different reports will help us have a better understanding of the things that matter to us the most.

    11 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. integrate ringsense to lawmatics

    Requesting to be able to integrate lawmatics crm to ringsense

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. Add notes as user

    Not looking for AI feature but want to have ability to add notes as a user from the call recording.
    -something where he can type in notes next to the call recording - not AI generated. something that can add the columns, date time, duration.
    can add columns to it manually or that he can plug in himself or edit/add the notes for the call that is already recorded.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  5. RingSense Transcription Delay

    It could be better if it could lessen the delay of generating the transcription to easily access the call details.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. RingSense Sentiment Playback Tracking/Pinpoint

    The suggestion is that, in playback view, clicking on 'Sentiment' shows the negative pinpoints in the interaction timeline which will let Supervisor drill down to exactly where negativity was marked.

    19 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. export

    Ability to export reports such as trackers, and scorecard data into csv files.

    This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.

    9 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. call park recording

    Customer would like to have call recording option for call parking

    12 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  9. Disable notifications RingSense

    Hey All, I have a customer using RIngSense for scoring calls and they were wondering if an Admin has the ability to control their users notifications settings.

    This article was all I coudl find and through my own exploring I could not find a way for admins to adjust this for their users.

    Use case - The managers want to be able to score these calls but not have their users be aware that the calls have been scored.

    This is for Better Business Bureau who has around 100 users today but looking to expand in future.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  10. Add the ability to enable/disable the AI Notes feature on transferred calls.

    Add the ability to enable/disable the AI Notes feature on transferred calls.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  11. RingSense Analysis of Google Meets meetings

    Customer is looking to be able to analyze Google Meets meetings in RingSense for Sales

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. RingSense: Pull in/Filter Calls based on Duration

    Suggestion is to customize the duration of the calls that get pulled into RingSense.
    Ex: Pulling in calls of only 5 min or more. Alternatively, to be able to specify what calls get graded based on the duration of the call. This will help remove small/diluted calls not needing to be graded.

    21 votes
    Future Consideration  ·  2 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. ability to skip to main part of the call by utilizing the call transcripts

    Every time I use the transcript and go to FastForward to the part I need to listen in on, it does not allow me to do so and makes me start over. For calls that are hours long, I don't want to listen to the whole conversation. I need to be able to go to key points.

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  14. Manually upload calls

    Add calls manually to allow to create a best practice libary

    5 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  15. RingSense AI Availability for RingEX Users

    New customers would like to use the RingSense AI as offered to them when signing up.
    Upon checking with the RS engineering team we are advices that:

    • Early Access program, please note that their early access period will be ending in October. Please make sure customers are aware that their free beta access to these features (SmartNotes, AI Writer, and AI Summaries) will be removed in October. Updates will be provided soon

    *As a result, please also note that September 1st is the final day that you will be able to sign up any new customers for this RingSense AI…

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  16. Negative Tracker Alert

    The ability to create negative trackers and receive alerts when they are triggered would be a valuable feature. For instance, if a tracker for negative customer sentiment is triggered, it can automatically notify the manager.

    8 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  17. Ingest more recordings (internal meeting and previously recorded meetings)

    With RingSense for Sales, there are use cases where we need to include in the deal review (Deal Intelligence) what has been said during internal meetings to get a full spectrum of the status of the deal (presales and post-sales).
    Also, existing customer might want to process their existing recording (prior to subscribe to RingSense for Sales.

    3 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Reports

    I would like to have a report where you can see the evaluation of the scorecard per week per user, that would improve my huddles with the Consultants

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. A better E-mail notification system when a new feature is added on the System.

    The Customer raised a concern that they weren't notified properly in regards to the AI assistant implementation.
    There were no warnings that the AI feature will be applied to their phone system. This has affected their HIPAA compliance.
    Now, The Customer wants to have an automated notification that a feature has been added on their account, preferably via E-mail.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  20. RingSense Audit Trail

    Create Audit Trail for Admins to monitor Manual Downloads of Audio and or Transcriptions (show individual interactions).

    Audit Trail will monitor new role/permission for Redactions and Remove Redactions (show individual interactions).

    Audit Trail will bolster Security of Data

    Audit Trail should not be able to be deleted by anyone, should run for 12 months or more. Search and results should be able to be downloaded or printed. NOTE: emailing a file like this unencrypted is less desirable and poses data privacy issues.

    11 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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