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399 results found

  1. brivity

    Can we please have and integration for "Brivity" our real estate CRM? Brivity.com

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  2. Free call transcription for more than 30 minutes.

    A request to have more time for free transcription for recorded calls. At the moment, it has 30 minutes limitation, and another subscription is needed to get more time for the call transcription.

    2 votes
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  3. turn on ringsense ai

    Enable Ringsense AI - enable captioning and or live transcriptions for phone calls

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  4. RingSense agent performance report

    have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  5. Ability to turn off the summarize unread messages across the entire organization

    We would like to turn off the "summarize unread messages" option across our entire company.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  6. Reduce Call drop Rate

    Reduce the dropped call rate by the AI receptionist.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  7. RingSense: Ability to export "Next Steps" on a CSV or PDF file

    we should have a feature like this for easy export instead of doing copy paste

    4 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  8. Credit card & PPI info

    Currently credit card information given is scrubbed from a transcript, but not from the call itself. I was instructed that the person being recorded can stop their recording and restart at the time credit card or PPI is given verbally. This really should be the responsibility of RingSense to scrub it from calls and not the agent being recorded.

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  9. When using Ringsense with Salesforce and Click To Dial, Record Summary/Transcript of the Call to SF Contact Record

    When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.

    At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.

    I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.

    For some reason Ringsense is seeing the outgoing call as a call to originating caller (me)…

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  10. Ai transcription and call summary in French

    From the app, it would be nice to choose the Ai transcription and call summary language or set it to the default app language.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  11. It would be nice if we could have contact information actually show up in Ring Sense and phone logs instead of just phone numbers.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  12. Ring Sense Customer Scorecard

    Make it so Ring Sense will allow for custom scorecards to be added. Your current scorecard doesn't consider any of the regulatory compliance our firm needs in consideration for collections on behalf of original credit card issuers from the big banks.

    5 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  13. Ability to send email notifications

    Ability to send email notifications. If they logout in RingCentral App for mobile or desktop and admin portal

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  14. Automatically delete the same faxes previously marked as spam

    I'm getting the same spam solicitation faxes over and over, sometimes from telephone numbers that I can thereafter block (although they just use different numbers in the future), but often anonymously so all I can do is delete them. I would love an AI image recognition feature that activates when I designate a fax as spam, so that every time I receive the same one, even if anonymously, it will automatically delete it. The system usually recognizes them as likely robocalls, so you are partly there.

    1 vote
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  15. Export Details/Data

    I would like to be able to export the scorecard details, please see below for reference. Thank you!

    8 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  16. Recording Internal Video Meetings

    We have many large internal meetings where the transcripts from RingSense would be very beneficial.

    4 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  17. Customization of CRM Advanced Call Logging in RingSense for Sales

    Add the ability to customize mapping of advanced call logging to allow for clients to chose where in the CRM they want RS4S data to be logged. As an example, Zoho advanced call logging defaults to the "Task Body" and not "notes" where customers may want to have this data instead of the task body, This will increase the usability of RingSense and CRM integrations.

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  18. Netsuite Integration

    This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.

    3 votes
    New  ·  2 comments  ·  RingSense  ·  Admin →
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  19. Ability to report and print completed evaluations.

    Ability to print / report on completed evaluation forms for agents.

    4 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  20. Report Summary could have sentences with links to full messages for possibility to read details.

    Report Summary could have sentences with links to full messages for possibility to read details.
    Problem: I see summary but how can I read details? How to find right message or place in chat history ?

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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