368 results found
-
Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab
On the Leaderboard within Coaching > Scorecards, add in "Average AI Score" as a column and change "Average Score" to "Average Human Score." Placement should be to the right of "Average Human Score" on Leaderboard. On the table below, add in "Average Human Score" to the right of Scored ("Scored" could be changed to scored by human)
10 votes -
Integration with Zendesk
CRM Integration with Zendesk. This will be key for both RingSense for Sales and RingSense for RingCx. Zendesk is currently 1/2 CRM integrations we have for RingCx. Very popular integration for MVP and CC accounts.
10 votes -
2 votes
-
Texting
Have summaries and transcripts for texting as well
3 votes -
Automated/Scheduled Reporting
Ability to set up predefined reports and schedule for email delivery.
1 vote -
Ability to add a summary note to recordings saved in a Library
It would be helpful to have an ability to add a summary note when moving a recording into a Library folder. This would allow people to quickly determine the reason why the recording is being saved, and what is the critical information to get from it.
Note that the summary should also include who wrote it and have the ability to edit/add additional notes.10 votes -
Assigning RingSense to Shared Lines
Need to be able to assign a RingSense for Sales license to a shared line extension.
2 votes -
Onboarding Wizard for RingSense
Some type of tutorial or walkthrough wizard that guides customers through the initial setup - Organization, Trackers, Scorecards, etc... with links to KBs or articles that elaborate on each specific area of setup.
2 votes -
Ability to request call re-analysis.
If we are not satisfied with the first analysis, or we think it is wrong/inadequate. There should be a simple one-click button that would initiate a repeated analysis of that call.
3 votes -
Ability for managers to select which user scorecard is for
If there are multiple reps on a call, the managers who have access to the call should have a drop-down on the scorecards to choose which rep they are grading on the scorecard. The current limitation only allows managers/admin to grade the host of the call. In several cases, the host of the call is not speaking the most.
9 votes -
Add a "feature request" and "report an issue" button in RingSense
The suggestion is to add an easily accessible button for customers to submit feature ideas and report issues in the native platform.
10 votes -
Filler words: Show the number of times filler words were said
Ideally, I would like to choose between average time by minutes, or % of the call with Filler words, or number of times the filler words have been spoken.
If I click on this number, it should offer to show spot (either in the talk track or in the transcript where and what filler words were spoken).3 votes -
Scheduled/subscribed reports
The ability to schedule and subscribe to reports as emails will help admins view call/agent performance metrics without having to log in and filter manually saving time for the admins.
4 votes -
Admin Settings for Call Transcriptions following completed calls
Give admins the ability following a completed call to have the transcript of a completed call to be sent to the customer in different formats - pdf, or text file, or similar to voicemail, "text to voicemail." The issue is about capturing the "event" or the conversation from a "compliance" standpoint, which I suspect will be more important when RingSense for Service comes about.
8 votes -
RingSense Automatic User Provisioning
Suggesting a means to streamline/auto-provision users within RingSense for Sales, similar to how the existing auto-provisioning feature works for users within RingEX.
Essentially, admins would be able to authorize RingSense for Sales within their directory environment (Azure AD, Okta, etc) and define a provisioning scope that they could add user emails to. Once synced with their RingEX account, users in the provisioning scope would be auto-assigned RingSense for Sales licenses.
1 vote -
Allow one final Submit for scorecards
When you're scoring a call, you have a Submit button per section. When you submit your scoring, it sends an email each time which can be confusing on the receivers end. If you could allow to score sections of the call and then have one final Submit Scores button, which sends one whole package email to the end user, with everything together, it'd be less confusing and definitely more beneficial to have it all on one communication.
1 vote -
Don't limit feedback or comment characters
Currently when leaving feedback, I'm limited to 1000 characters max. I find this can be hindering on providing thoughtful insight and suggested improvements in a readable/bulleted format. I would add, the feedback and comment sections are meant to leave something at that exact moment on the call. I am looking for a general large text field to leave feedback on the overall call, not just for specifics moments of the call.
1 vote -
RingSense should allow temporary filter in My Calls Dashboard
The RingSense for Sales Dashboard is good however it would be useful to add filtering capabilities (could be in multiple tabs) for specific trackers (like new product, like cancellation/RMA, like softskills I want to watch over) while using the same Goals. As such, it would make search for my next calls/meeting to review faster.
Example: My Goals is to review all calls with tracker A, B and C with the negative sentiment and with a rating between 0 and 5.
However, I want to track the new product "Blue" or specific individual (on my watch list) or they never talk…2 votes -
Sharing a RingSense Recording - Cannot search transcript while watching video, AI Meeting Summary and Highlights are missing
When sharing a RingSense recording externally, the view should allow the customer to see the video recording, search the transcript, and view AI summary all from a single view.
Today, when sharing a RingSense recording via email to an external guest, the public view is lacking (see screenshot). The customer can only see either the video recording or the transcript from the same screen but not both. The customer cannot search the transcript while watching the video. There is a lot of wasted whitespace.
The layout for public sharing should be modeled after a RCV video recording layout (screenshot attached)…
3 votes -
4 votes
- Don't see your idea?