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12 results found

  1. Automatically turn off workflow during certain times

    I need the RC to automatically shut off and NOT contact customers before or after the hours of 9am to 9pm central time

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    Already Exists  ·  AdminByrne (Group PM, RingCentral) responded

    This capability is inherent to Workflow Builder. If you need to create a workflow that only operates during certain times of day, you only need to implement that logic within the workflow. We recommend installing the SMS after-hours autoreply template to see an example of how to construct a workflow that is bound by certain timeframes.

  2. RC Labs - Outbound Number for SMS

    Wants to use main company number for outbound SMS using the workflow of RC Labs in Hubspot. No option to select the main number (TFN) and only works with RC Desktop / web app.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    Already Exists  ·  AdminByrne (Group PM, RingCentral) responded

    One can already do this in Workflow Builder. Please consult the following documentation:

    https://community.ringcentral.com/workflow-builder-23/how-do-i-send-sms-from-my-company-s-main-number-9848?tid=9848&fid=23

  3. An Agencybloc integration

    Ringcentral should integrate with Agencybloc so that all call recordings, and text can be dropped into the client profile similar to Intulse.

    2 votes
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  4. Integrate Meetings and Video Support Into HubSpot

    Integrate with HubSpot to allow RingCentral Meetings or RingCentral Video meetings to be scheduled via the Meetings option in HubSpot

    2 votes
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  5. Add back Asana Integration

    With the Classic version of RingCentral Glip we were able to add the app and have it integrated. Many of the integrated apps are gone now. Including Box/Dropbox.

    2 votes
    Already Exists  ·  1 comment  ·  Integrations  ·  Admin →

  6. Integrate with VTiger CRM to enable click to call and other functionality

    Here is documentation for doing an integration. https://help.vtiger.com/article/146992351-Phone-Calls-API-Usage

    2 votes
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  7. Enable Voicemail feature inside of Hubspot

    We want to have the ability to merge the voicemail box with Hubspot so that they can check the voicemail message directly from Hubspot.

    1 vote
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  8. Integration with Agile CRM

    Beneficial for all users of this CRM

    1 vote
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  9. Change email address for RC App

    When I started using the RC App, I migrated my contacts using Microsoft but, the email addresses associated and showing up on "My Profile" is no longer going to be used in the coming days. Also, some of the email addresses should not be showing on it, as it's never affiliated with my business so I hope that we can remove the integration and remove the email address on My Profile page on the RC App.

    1 vote
    Already Exists  ·  1 comment  ·  Integrations  ·  Admin →

  10. Add Call Monitoring Feature to Call Groups

    I just realized about two months ago that the call monitoring features on Group Groups have been removed. We need this feature because our company uses this to train our newly hired sales agents. Call queues is not an option for us because all of our hunt calls goes to the call groups.

    1 vote
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  11. Integrate with Contactually CRM

    Please integrate with Contactually CRM. It's the CRM all Compass agents use. Right now the click to call from the CRM opens DialPad and the click to text opens iMessages. This would be SO MUCH BETTER.

    1 vote
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  12. Sync Ring Central Desktop App with Database or ATS

    Feature Request: Make the Ring Central desktop app able to sync with all integrated databases and ATS software.Situation: I use Crelate.com as my Applicant Tracking Software (ATS). I have hundreds of contacts in Crelate. When I want to use the Ring Central Desktop App, none of my contacts in Crelate appear because this feature does not exist (connecting Ring Central Desktop App with my ATS). And... my ATS (Crelate) does not sync with Google Contacts (Ring Central does), so I can't auto update that way. I end up having to save a csv file from Crelate, and add to google…

    1 vote
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →
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