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  1. conditions: having teams calls + RC EA in teams active and logged in.

    as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

    example 1:
    when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

    example 2:
    Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

    51 votes
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  2. Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes
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  3. Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

    10 votes
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  4. Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes
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  5. Allow users to select which queues they accept calls from directly from the RingCentral For Salesforce integration app

    9 votes
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  6. In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.

    5 votes
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  7. 4 votes
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  8. Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

    3 votes
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  9. Need to get the AI transcribed notes from RC app to RC for Salesforce

    6 votes
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  10. Enable users on Salesforce to select all numbers associated to the account and not limited per extension

    2 votes
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  11. Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts

    2 votes
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  12. The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    27 votes
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  13. For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    5 votes
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  14. Add support for creating workflows that targets the Hubspot Inbox.

    The only workflow that can be supported at this time is outbound SMS and it would be great to expand the automation possibilities using RingCentral as the voice/SMS provider.

    3 votes
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  15. Ability to use multiple Entity IDs on different region to only one RingCentral account

    6 votes
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  16. The salesforce CTI currently logs inbound calls as outbound if they are parked and picked up by another extension. This makes the reporting data unusable.

    3 votes
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  17. Currently, we only have a ringing tone for incoming calls on RC for Salesforce.

    It would be great if we had a notification/tone or flash app option whenever a user receives a text message, voicemail, or fax using RC for Salesforce.

    2 votes
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  18. Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.

    2 votes
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  19. Option to log a call to a case or project in Netsuite x RC App Connect

    2 votes
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  20. Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.

    2 votes
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