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978 results found

  1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    conditions: having teams calls + RC EA in teams active and logged in.

    as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

    example 1:
    when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

    example 2:
    Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

    51 votes
    New  ·  2 comments  ·  Integrations  ·  Admin →
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  2. Park Call Key Option for RingCentral for Salesforce

    Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
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  3. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

    Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

    10 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
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  4. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
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  5. User Manage Queues from the RingCentral for Salesforce Integration

    Allow users to select which queues they accept calls from directly from the RingCentral For Salesforce integration app

    9 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
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  6. Ability to "Share" voicemails in Teams Embedded App

    In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.

    5 votes
    New  ·  2 comments  ·  Integrations  ·  Admin →
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  7. New template for Workflow Builder

    MISSED CALL AUTO REPLY

    5 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  8. Dynamics calling mode

    Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  9. AI Transcription in RC App to RC for Salesforce

    Need to get the AI transcribed notes from RC app to RC for Salesforce

    6 votes
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  10. Enable users on Salesforce to select all Numbers on the account

    Enable users on Salesforce to select all numbers associated to the account and not limited per extension

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  11. RC for MS Teams EA Contact Optimization

    Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  12. Attribute Mapping | Active Directory

    The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    27 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  13. MMS | RingCentral for Hubspot

    For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    5 votes
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  14. Hubspot Inbox Workflows

    Add support for creating workflows that targets the Hubspot Inbox.

    The only workflow that can be supported at this time is outbound SMS and it would be great to expand the automation possibilities using RingCentral as the voice/SMS provider.

    3 votes
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  15. Using Multiple Entity IDs to one RC Account

    Ability to use multiple Entity IDs on different region to only one RingCentral account

    6 votes
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  16. Inbound calls that are parked, should not be changed to outbound when picked up and being logged in salesforce

    The salesforce CTI currently logs inbound calls as outbound if they are parked and picked up by another extension. This makes the reporting data unusable.

    3 votes
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  17. SMS/Voicemail/Fax notification on RC for Salesforce

    Currently, we only have a ringing tone for incoming calls on RC for Salesforce.

    It would be great if we had a notification/tone or flash app option whenever a user receives a text message, voicemail, or fax using RC for Salesforce.

    2 votes
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  18. HubSpot call log automation

    Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.

    2 votes
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  19. Log a call to a case or project in Netsuite x RC App Connect

    Option to log a call to a case or project in Netsuite x RC App Connect

    2 votes
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  20. Improve AI Transcription

    Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.

    2 votes
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