926 results found
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MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa
conditions: having teams calls + RC EA in teams active and logged in.
as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)
example 1:
when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.example 2:
Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.49 votes -
Park Call Key Option for RingCentral for Salesforce
Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.
11 votes -
Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce
Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.
10 votes -
Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce
Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues
10 votes -
User Manage Queues from the RingCentral for Salesforce Integration
Allow users to select which queues they accept calls from directly from the RingCentral For Salesforce integration app
9 votes -
Sync Contacts from Salesforce to RingCentral
The customer initially wanted to sync their Salesforce contacts into RingCentral. They can import their contacts; manually but not in a way that it syncs where newly added contacts in Salesforce will also be added to RingCentral.
8 votes -
Ability to "Share" voicemails in Teams Embedded App
In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.
4 votes -
Attribute Mapping | Active Directory
The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.
It would be great if we had the option to provision users and assign them by 'Site.'
Add the 'Site' option to the Attribute Mapping
27 votes -
Using Multiple Entity IDs to one RC Account
Ability to use multiple Entity IDs on different region to only one RingCentral account
6 votes -
RingCentral for Salesforce - Call Transcription
Requesting to add the option for Call Transcription for this particular RingEX integration:
https://www.ringcentral.com/apps/salesforceThe other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.
4 votes -
AI Transcription in RC App to RC for Salesforce
Need to get the AI transcribed notes from RC app to RC for Salesforce
4 votes -
MMS | RingCentral for Hubspot
For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.
It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.
4 votes -
RingCentral for Intune
The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.
11 votes -
Sync Teams Status with RC Status
As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On…
31 votes -
BT Epos Integration
It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.
16 votes -
Notes summary automatically uploaded to Bullhorn CRM
We want to have the AI notes summary and tasks automatically uploaded into Bullhorn CRM
4 votes -
RC for Hubspot - AI Transcript
We have downloaded the Hubspot plug-in for the desktop phone app. However, we are not seeing where to activate the AI Notes or transcription option for the plug-in. Hubspot allows for transcription, so we are looking for a better understanding of how the plug-in works in relation to transcription
3 votes -
SMS Automator - Delay SMS and MMS feature
I was looking to delay send the SMS. The link you sent is for automated messages.
Is there a way to schedule SMS or MMS to be sent5 votes -
RC for Salesforce - Auto Log Calls
if there is a caller can they create a new contact/automatic lead or call log? we would like each call to create task / logs even if the User is not logged into CTI
2 votes -
RingCentral for Zoho CRM - Call Transcription
Add a call transcription feature to log calls from RingCentral into Zoho CRM.
2 votes
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