Settings and activity
15 results found
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2 votes
An error occurred while saving the comment -
2 votes
AdminByrne
(Group PM, RingCentral)
shared this idea
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4 votesAdminByrne
(Group PM, RingCentral)
shared this idea
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6 votesAdminByrne
(Group PM, RingCentral)
shared this idea
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7 votesAdminByrne
(Group PM, RingCentral)
shared this idea
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3 votes
An error occurred while saving the comment AdminByrne
(Group PM, RingCentral)
commented
Check out RingCentral Automator which can provide this functionality: https://automator.labs.ringcentral.com
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82 votes
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1 voteNeeds More Information · 3 comments · Developer Platform, APIs, & Integrations » Integrations · Admin →
An error occurred while saving the comment AdminByrne
(Group PM, RingCentral)
commented
The solution may rest in creating a preference to turn off receiving calls in the application, and thus prevent the call pop from surfacing. What do you think?
An error occurred while saving the comment AdminByrne
(Group PM, RingCentral)
commented
@Maurissa - This is Byrne Reese, a PM at RingCentral. Thank you for bring this to our attention. I am familiar with the integration you refer to. Can you attach a better screenshot, so I can see the RingCentral UI component that is appearing and how it is obscuring the file you are working on?
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24 votes
An error occurred while saving the comment AdminByrne
(Group PM, RingCentral)
commented
Another way of thinking about this request, is a way for an admin to be able to view and/or search another user's private messages. Is that correct? The Developer API provides an archival dump, but at the end of the day, what is important is the ability for someone to be able to investigate a user's conduct on the platform. Is that right?
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2 votes
An error occurred while saving the comment AdminByrne
(Group PM, RingCentral)
commented
@Bradley - can you elaborate a little bit more? What specific RingCentral functionality would you like to see made available to WIX users?
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3 votes
An error occurred while saving the comment AdminByrne
(Group PM, RingCentral)
commented
I have recategorized this feature request for you so it gets to the right team. In the meantime, I wanted to take a moment and educate you about RingCentral Embeddablea. This product makes it really easy to integrate into any CRM. In fact we have a number of open source reference implementations you could replicate relatively easily (with the help of a developer that is). Here is our HubSpot integration: https://github.com/ringcentral/hubspot-embeddable-ringcentral-phoneThis Google Chrome integration has all the features you requested, and can easily be adapted for Service Monster.
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1 vote
An error occurred while saving the comment AdminByrne
(Group PM, RingCentral)
commented
It might be worth pointing out however that while a developer "owns" the integration they create... technically the organization is the real owner. Meaning, if the developer leaves the company, the app remains in the Organization's account and can be edited by Developer Admins. One may also choose to change the Primary Contact for an app to redesignate someone else in the org to receive emails about the app should we need to reach out.
An error occurred while saving the comment AdminByrne
(Group PM, RingCentral)
commented
James,Thank you for this feedback. I am the Product Manager for the Developer Console. I have some follow-up questions for you. When you speak of ownership in this context, what specifically do you mean? Are you referring to the ability to edit/manage a registered app? Are you speaking of the credentials used to authenticate with the app? There may be some projects we are working on to fix this issue, but I want to understand better what specifically you are referring to.Byrne ReeseProduct Manager, RingCentral
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12 votes
An error occurred while saving the comment AdminByrne
(Group PM, RingCentral)
commented
Love this idea and definitely something we want to enable.
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64 votes
An error occurred while saving the comment AdminByrne
(Group PM, RingCentral)
commented
Have you seen our Presence API? This has the ability to set a person's status to DND. Here is an example request pulled from our API Reference (link below):PATCH /restapi/v1.0/account/~/extension/9234829/unified-presence{ "glip": { "visibility": "Visible", "availability": "DND" }, "telephony": { "availability": "DoNotAcceptQueueCalls" }}https://developers.ringcentral.com/api-reference/Presence/updateUnifiedPresence
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13 votes
An error occurred while saving the comment AdminByrne
(Group PM, RingCentral)
commented
Is this a request for the Administrative console of RingCentral or for the Developer Platform/API? In other words, would you like to be able to make this change via a front-end user interface, or programmatically via the API?
Our current Pipedrive integration, provided by the "Unified CRM Extension" provides some RCV support. I encourage you to check it out. It would be helpful though if you could be more specific about the kind of integration you are specifically looking for.