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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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149 results found

  1. A feature in Ring Central can work with Real Time Text It enables callers to type on the phone call instead of speaking

    1 vote
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  2. When someone dials their RC number, the call will be screened, requiring the caller to input their zip code before they can be connected.

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  3. We have MS Teams Integration using the PBX Portal and the ring time for all ringcentral phones needs to be set to 6 Ring/30 Seconds or higher. As our MS Teams environment is set to 4 Ring/20 Seconds. This allows all call handling to be handled by MS Teams. If the ring times are the same or RingCentral is lower, MS Teams doesn't handle the calls correctly.We manually have to change this setting on each phone when a user is created. We have a fully automated process that requires no input besides setting the Ring Time setting.

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  4. Our CRM can't take over the call after it rings the RingCentral number, and It is going to RingCentral voicemail. If the calls are not answered after 20s, The calls should be answered by our CRM Voicemail system.

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  5. Cx is requesting to store only specific data via archiver to avoid using too much storage on their external cloud drie.

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  6. cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.

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  7. We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.

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  8. Currently, we have an integration that works as follows:Customers (insurance agents) connect their RC account to our CRMWe set up a webhook to get updates whenever a call is Answered or DisconnectedWhen an "Answered" webhook is received for an inbound call, we attempt to find the record in our CRM that matches the phone numberIf available, we can then give our user the option to navigate directly to that recordWe have some customers that have this arrangement:End consumers (insurance buyers) originally call in to a Call CenterIf needed, the call center will transfer that call to our customer (insurance agent)When…

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  9. Presetting phone numbers when in the transfer window. Allowing them to be labeled by the organization/company for ease of transfer. Preventing user from transferring a call to the wrong phone number. Drop down menu, listing the labeled phone numbers before hitting "transfer now"

    1 vote
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