307 results found
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Salesforce screenpop
Screen pop is not working again this is a recurring problem. - Screen pop the details
1 vote -
SMS Public Chat Box
Customer wanted to enable a public SMS chat box in Salesforce for their team to update or see the messages made by their customers with their agents
3 votes -
Unified CRM - Clio 3-way call
Is it possible to do a 3-way call in the CRM extension? I just tried to do this with a client and the attorney. I could hear both of them, but they could not hear each other and I couldn’t see any way to merge the calls. I tried to start over and add the attorney to the call with the client. It looked like that was working, but it never rang for the attorney.
2 votes -
RC for Hubspot calls not creating Hubspot activity for non-existing contacts
Hello, we are using RingCentral through our Hubspot CRM. Calls made using RingCentral are not being registered in Hubspot. As we track call volumes, we need to make sure all RC activity is logged in our Hubspot app.
3 votes -
hubspot text message
Customer would like to have a toggle switch which would enable the user to enable/disable the creation of a new contact when a user would text a new/unknown number on their Hubspot using RC applications
1 vote -
RC for Slack CRM integrations
Need assistance to show the RC Phone icon to Slack CRM Integrations. Also, RC Phone call commands are not working and only show a white page to open a new tab on the browser.
3 votes -
Call Transcription in Unified CRM
It would be better if we allow call transcription services into Netsuite while using the Unified CRM
2 votes -
SMS Analytics in Salesforce
Currently, only the calls are being shown in Salesforce Analytics. It would be best if SMS logs will also show in Salesforce Analytics to see the number of sent/received SMS
3 votes -
Outlook auto update
We have used a command line along with the msi tool for IT to deploy the RingCentral Desktop app with auto-update enabled. We hare having issues with RingCentral for Outlook not auto-updating. How can I do something similar for the RingCentral for Outlook to make sure it auto-updates?
1 vote -
Sync RC contacts to Redtail CRM
RC Contacts should be synced to Redtail and not just in the Unified CRM
3 votes -
smokeball CRM integration
smokeball advertise that their crm is compatible with us.
they have their own support for this https://support.smokeball.com/hc/en-us/search?utf8=%E2%9C%93&query=ringcentralUnfortunately we dont have the same.
Please consider to have this supported in the futurewritting this on behalf of client
Customer Name: Ali
Company Name: Fam Bam Family Law
UID: 279029125Regards
Ram Carillo
APAC Support Team2 votes -
Redtail
Redtail unlogged tab for multiple matching contacts
1 vote -
RC for Zapier - Inbound Call Recording triggers
I do utilize multi-step zaps in Zapier and it appears that my new call recordings and voicemail are now flowing into my CRM. I still need to figure out how to send the old call recordings because Zapier won’t allow me to just replay filtered zaps.
2 votes -
Key Commands in Salesforce
Ctrl + Shift + H for Hold
Ctrl + T for Transfer
F6 for outgoing callit would be beneficial if the key commands such as above is available in Salesforce
1 vote -
Integrate Phone APP to create Zendesk Tickets
Is there a way to create a Zendesk Ticket in the Ring Central App... We would like to create a ticket in the Ring Central App that will transfer to ZenDesk...
1 vote -
1 vote
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Service status notification from RingCentral to Slack
Currently, the feature supported with this integration only includes:
• /ringcentral meet - Starts a new RingCentral Video Meeting and posts the join link.
• /ringcentral call - Start a new RingCentral Conference and post the dial-in number.
• /ringcentral help - Brings up the different /ringcentral slash commands.Hopefully, we can include service status notifications from RingCentral to Slack
2 votes -
SMS Survey Integrations powered by RingCentral
SMS Survey Integrations powered by RingCentral
Survey Integrations that has real time reports for the number of clients that clicked and answered the link for SMS survey inside of the SMS message. Also for the report to be readily available for download by each users or Admin for RingCentral.
2 votes -
RC for MS Dynamics 365 feature
At the moment we have a Ring Central integration with Dynamics 365 conencted to our Sales portal because it was only compatible with Channel Integration Framework 1.0. We need to get this integration changed to a Dynamics CIF 2.0 framework and wanted to see what we can do to get the built in integration to work Dynamics 365. This was set up with the following instructions https://assets.ringcentral.com/us/guide/admin-guide/dynamics_beta_admin.pdf. The step to add channel provider is using Channel Integration Framework 1.0, which is not compatible with Customer Service Workspace / multi session apps. I would like to confirm if the integration…
2 votes -
RC for MS Teams - Incoming Call
The customer using RingCentral to Microsoft teams Integrated app When they are in teams meeting they are still receiving a call or the phone still ringing
3 votes
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