392 results found
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DuVoice Integration
DuVoice is a middleware that is very popular in hospitality, especially casinos with hotels, as DuVoice interfaces with many HMS/GMS systems.
1 vote -
Warm Transfer in Chrome Extension
Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer
32 votes -
Flatiron OncoEMR Integration
To be able to use ringcentral fax line for inbound and outbound fax for PHI
1 vote -
Make compatible with Otter.ai
Incorporate live streaming Otter.ai compatibility to create contemporaneous transcripts of voice/video meetings.
8 votes -
Salesforce Integration Screen Pop Override
It would be great if we could default a specific Salesforce object to be set as the screen pop source. For example, even if multiple Contacts are found to match the inbound phone number but only one Account matches, the integration would pop to the Account record instead of the search results page. This would only work if a single Account was found to match, but we've found that leaving our call dispositions on the Account record itself is more helpful for our team, so we'd love to have that defaulted as the primary source to relate to the calls,…
2 votes -
Salesforce integration call pop up screen to appear even when salesforce is minimised.
If a call comes through on salesforce but you are not working from that screen maybe you have another tab open you can not see that there is a call coming through. Therefore to add a pop up screen for all calls.
4 votes -
Warm Transfer for RingCentral for Microsoft 365 Integration
Without warm transfer, the integration is useless for our company. We need to ability to call our coworkers before sending calls over.
7 votes -
Change ring tone for RingCentral Chrome Extension
this would be useful to avoid agents from not hearing customers due to the ringing
13 votes -
RingCentral for Salesforce: Record Types and Picklists
It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users. Presently, all active picklist values are displayed (irrespective of record type) which has the potential for errors during the call logging
12 votes -
Follow Up Boss Integration
Follow Up Boss is an all in one CRM used by real estate agents and mortgage brokers alike. it would be a perfect combo as FUB does not have the features RC has and vice versa
3 votes -
Tip Bot
Hello guys, I would like to see a Tip Bot inside of the MVP, Rainbow Office and similar Ring Central solutions, that allows the users to send and receive cryptocurrency tips and incentives through the app. So they can develop their own community tokens and have the option of using them integrated inside of the app and even use some other existing ones. These type of bots already exist in similar solutions like Discord and TG (look for tip.cc) and there is some os code for them on Github, it may be possible to adapt it and use it directly.The…
4 votes -
Insert button feature on Salesforce
We will appreciate it if you can add a button to ringcentral app in the salesforce.
2 votes -
Allow RingCentral dialer and the Outlook Plugin to call number with "/" symbol
calls to number with "/" symbol not going through>can not delete the character because we use the outlook plugin to dial a number from a signature without editing it. Because of an old standard the "/" is still used to separate the area code from the phone number in Germany
1 vote -
Add Kanbantool as add-in
The Kanbantool application is a similar application to Trello.
1 vote -
Android incoming/outgoing call integration with Zoho CRM
It does not seem like the existing integration with Zoho CRM works from RingCentral Android app. It does not allow to create CRM contact from incoming call/message. Does not allow to read/create any info for contact in CRM.Also, "Send Text Message" from Zoho CRM contact opens in the native phone app instead of Ring Central.Only things I was able to get working was call logging for existing Zoho CRM contacts and calling an existing contact in Zoho CRM actually calls with Ring Central.
1 vote -
Integration with Popio
To better assist our membership, when members are calling into our call center, we would like to be able to escalate a phone call to video. We work with Popio and handle opening accounts this way if no one is available in branch. We would like a seamless process if the call comes through that we can switch it to Video and the same individual would stay with the caller.
1 vote -
App Integration with RealNex
Our international brokerage just switched to RealNex for all of its commercial agents. I'd like to suggest integrating RingCentral with the software.
1 vote -
Archiver - 30 Day Search Limit
Archiver has come out of beta and a new 30 day search limit has been applied. I now cannot determain quickly how many recordings are in my recording solution (prior was no limit)I cannot do a single SAR searches via the archiver tool, It has to be done in batches. 2 telephone numbers over 1 year means 24 unique searches and a lot of wasted time.:/
7 votes -
Collab with Infinity would be a huge asset
We use Infinity as our CRM & task tracker... cross posting would be a HUGE thing for us.. https://app.startinfinity.com/home
1 vote -
Add Nectar Integration
Add Nectar integration into Ringcentral app. Nectar already integrates with Teams, Slack, NetSuite, ADP, etc...Ringcentral integration would be a great addition.
1 vote
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