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277 results found

  1. RingCentral for Dynamics365: CTI to utilize "regarding" field

    This would offer the ability to log inbound and outbound calls directly to opportunity/case activities. This could be similar to the "related to" field in SFDC.

    1 vote
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  2. RingCentral for Dynamics: Transfer live call to RingCentral co-worker

    The request is to be able to transfer live call to RingCentral Co-worker (warm, blind, to VM). Currently, when on a live call, RC for Dynamics offers ability for user to transfer. However, search results yield CRM contacts only

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. Admin to Disable Works with Google options for their users.

    Admin to Disable Works with Google options for their users.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. MSI support for the new Embedded Dialer Plug-in

    Some customers use Teams as their primary collaboration and calling application, with 1,000's of users using MS Teams. Adding MSI support for the new RingCentral Embedded Dialer Plug-In for MS Teams would be a way to be able to strategically deploy it.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. Search contacts field in Zendesk

    Searching on the contacts field is still not supported in Zendesk. Looking to have this implemented as it is available on other similar CRM integrations.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  6. New option for Direct Dial data. add option as "Mobile Data or Carrier Minutes"

    Purolator wants to arm their drivers with Zebra devices with the RC App. they need the calls to go over the cellular data network and use the carrier minutes ONLY when cell data is not available. The plan they have with their current provider offers unlimited data but carrier calls are very expensive and is only to be used when absolutely necessary.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Automate forwarding of faxes received at RingCentral as *.tif files to a folder on my local server without having to manually do this

    I have a local Windows based server that automatically sorts all faxes located in a certain directory to correct patient folders. We receive hundreds of faxes per day throughout the day and it is tedious and time consuming to dedicate staff to manually download these fax files throughout the day. It would be advantageous if RingCentral could automatically forward these files directly into a folder on my server as they are received without requiring user intervention. For example my Domain is called LTD. As faxes are received at RingCentral they are forwarded into //LTD/Received Faxes/FileName.tif.

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. Vmix

    intergradtion of vmix application/software

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Integrate RC with Siri

    This idea is suggested by one of our customers when I spoke with him over the phone. He said it would be easier to make a call using RC app especially when hes driving.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. Family First Life CRM

    Intergration Family First Life CRM

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. RCCC: Allow Agents to "Cherry Pick" Voice ACD Interactions

    ArcBest is a current Genesys Pure Cloud (I3) customer and is looking to move to the cloud with next generation UC/CC solutions. Customer is looking for cherry picking of calls from a voice skill.Genesys is claiming to provide this feature.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. Ringlabs Automator - Add URI for attachments as variable option

    Ringlabs Automator looks like it will be great for automating SMS routines without the need to create my own webhook subscription system. Would like to see the URI if an attachment exists be exposed as a variable.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Integrate contacts from Guesty

    I’m an STR property manager. I manage most communications with customers from a platform called Guesty. It would be extremely convenient if I could sync up my contact list from Guesty to RingCentral.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. Admin Control to disable Calendars and Contacts (i.e. disable O365, Exchange and/or Google)

    Due to Freedom of Information Act, prospect does not want personal Contacts and Calendar events on City provided machines or applications.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. Choose Destination Folder for Archiver Backups

    The Archiver app currently has no control over the destination folder - it just syncs directly to Google Drive, and I'm assuming, creates it's own folder on whatever account you synced it with. For our purposes, the whole point of backing up this data, was for our Team to have access to historical SMS between internal staff and our clients. If I'm the administrator and I sync Archiver to my account's Gdrive, then I'm the only one who can access that data, which defeats the entire purpose. I need to be able to select the destination folder where the sync…

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user

    Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user. Up at the top, be able to enter "Branch 1" and see all the users in branch 1 with their status. Sometimes they need to reach people in a site/branch but don't know who, see the status and then they call. Have this today with MSFT Teams, Avaya, and II3/Genesys

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  17. RingCentral Scheduler to be available in Office Enterprise 2019

    Some businesses use this email platform and it will be helpful in scheduling a meeting if the RC Scheduler Add-In is available.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  18. Interact with OSTicket

    I have found some integrations with other ticket and collaboration systems.It would be nice and integration with https://osticket.com/ tooThanks

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. want to have the options to create a customized template every time she send the invitation to the participants using the Microsoft outl...

    ...ook calendar. want to have the options to create a customized template every time she send the invitation to the participants using the Microsoft outlook calendar

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Integrate multiple domains on one account with multi-site setup

    Right now, we only have the option to use one domain per account.
    With a multiple site set up, it will be great if we can integrate each site to a different Microsoft Teams domain.
    For example, one site is name@emortgagecaptial.comname@emortgagecaptial.com and the other is name@saxumventures.comname@saxumventures.com. They are two different Microsoft accounts.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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