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180 results found

  1. Archiver - SMS Content

    Our archive provider is Smarsh. Why do some RingCentral direct messages show in the archive with the email addresses of the sender/recipient, while other messages show only the 10-digit phone number? Finding content by searching the email address is preferable for us. The phone numbers tend to be reused as staff come and go from the company, so they are dynamic, but email addresses are never reused. Is there a way to have all messages sent to the Archive labeled with the email address?

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Group text capability in Dynamics 365

    In the RingCentral Dynamics 365 integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.

    2 votes
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  3. Presence Sync mapping in Teams integrations

    If I'm in an external stakeholders meeting, I would want not only my RC for Teams App to show I’m busy, but also my Ring Central App. It should behave the same as if I was on a PSTN call.

    Is there a reason why it doesn’t behave the same?

    1 vote
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  4. RC App - Export Data Custom Date

    I can only export data up to 180 days from the RC App, I need to make it more than 180 days.

    6 votes
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  5. Integrate with Curve Dental

    Curve Dental is a leading Practice/Patient Management Software for Dental offices. We use Curve dental in two of our offices, and while there are other communciation providers integrated with Curve, RingCentral, despite being a great solution, is not. RingSense & RingCentral features are deeply limited without such an integration. Please consider integration, it'll bring 1000s of deep pocketed, low touch small businesses in the fold for RingCentral very quickly. These people are paying $500-$1500 per month to other providers for very limited functionality!

    1 vote
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  6. Can you create the ability to integrate with Loxo?

    Integration with Loxo.co because that is what we use for our recruiting CRM. It is definitely gaining popularity. They already integrate with RingCentral but RingCentral does not integrate with them.

    2 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  7. Archiver

    Ability to archive the previous recording prior to connecting the archiver

    2 votes
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  8. Kroll (By Telus)

    https://www.telus.com/en/health/health-professionals/pharmacies/kroll

    We have a potential clientele (Pharmacies) that use Kroll, link above, to allow callers (Patients) to access their prescriptions and renew via phone. Client wants to move to Ring Central but it is critical that we integrate with Kroll to maintain the existing flow of information and available functionality.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Zoho <-> RingCentral contact sync

    Allow user to reflect Zoho contacts to RingCentral Desktop app

    1 vote
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  10. RingSense AI controls on FreshWorks CRM

    cx would like to have controls for ringsense AI on integrated CRM Freshworks.

    2 votes
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  11. Clearview Escalation Process

    Currently, when a customer encounters an issue with the Clearview system, the escalation process follows an inefficient path:

    1. Advanced Support Engineers escalate the issue to Nice incontact
    2. Nice Incontact then escalates the issue to Clearview
    3. Clearview raerly interacts directly with the customer, leading to a game of telephone.
    4. Advanced support Engineers and Nice Incontact representatives lack accesss to Clearview systems, making troubleshooting from our end non-existant. Tjhis process results in unnecessary delays, miscvommunication, and customer dissatisfaction, as issues that could be resolved quickly instead require multiple escalations.

    Proposed Solutions:
    1. Direct Escalation by Technical Account Managers
    Since Clearview issues are…

    1 vote
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  12. Auto xplorer or get my auto should be integrated with ringcentral so I dont have to use multiple applications

    Auto Xplorer or GetMyAuto should be integrated with ringcentral so I dont have to use multiple applications. https://dealers.getmyauto.com/

    1 vote
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  13. Dynamics ticket

    Ability to assign the tickjet to the user who take in the all and not the main admin

    1 vote
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  14. Dynamics 365 Call Logs - "Regarding" field

    Ability to add the Regarding call disposition on Create Call Log tool for Dynamics to RC Integrations

    2 votes
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  15. woodelivery

    we use woo delivery could you please connect it with ring central

    1 vote
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  16. Provide features to personalize the default logging of a subject line.

    I would love to be able to personalize the default subject line logged for an SMS in Salesforce. Notably, if I could make it "SMS with <name>" or--even better--"SMS about <x>" from the first line in my notes or something of the like.

    6 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  17. AI notes from RingCentral automatically loaded into Advyzon

    Some have suggested this for other integrations - just throwing the hat in the ring for all Advyzon users!

    1 vote
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  18. Marked as call answered instead of missed | Dynamics365

    As of now this behavior is by design when queue ring settings is set to ring 'Longest Idle', as for the customers to know that the queue call was answered elsewhere the call history is marked as call answered instead of missed.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. Sunbase

    We'd like to integrate with our CRM https://www.sunbasedata.com/

    1 vote
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  20. SCIM

    Ability to make changes on the main super admin without disbaling the SCIM

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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