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307 results found

  1. The noise cancellation feature available on the RingCentral app should be made available via Google Chrome extension or other browser-based integrations without having to set the 'RingCentral app' as the calling mode.

    2 votes

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  2. Does the extension connect to both candidate and contact records in Bullhorn? I only see a section called “Contacts” in the extension settings.

    1 vote

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  3. Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too

    4 votes

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  4. Integration with Loxo.co because that is what we use for our recruiting CRM. It is definitely gaining popularity. They already integrate with RingCentral but RingCentral does not integrate with them.

    1 vote

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  5. Automatically shows where the lead source came from using RingCentral for Salesforce

    1 vote

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  6. Ability to use Rc for HUbspot on any browser

    1 vote

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  7. There should be a way to have the RingCentral Google's History tab to show the customer's actual phone number as opposed to their caller ID name/contact.

    2 votes

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  8. I think a lot of the issues come from the integration not being used/coded to it’s fullest. Do you have teams dedicated to integration build-out (specifically for Salesforce implementation)? Either way, let me know and we can go from there!

    2 votes

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  9. Add a transcript of recording on the Salesforce

    1 vote

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  10. Using RingCentral for MS Teams integration, there must be a feature that will allow end users to remove unnecessary email addresses sync to the Embedded app

    2 votes

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  11. If there is a way to automatically send text messages through Ring. I was told by SF that there should be an integration to use.

    3 votes

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  12. needs to know if we have a way to enable to Click to Dial feature in their SF custom component

    1 vote

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  13. 2 votes

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  14. This is currently only supported with Citrix, VMware and Azure (AVD/ Windows 365).
    Some customer are using regular remote desktop connections to RDS farms running Windows Server (2019/2022).

    2 votes

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  15. RingOut option in Salesforce to allow adding external numbers

    2 votes

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  16. Please create a Presence Sync feature between the Avaya ACO and the CXOne app, so when a CSR is in a call with one app, the other app status changes to Busy and vice versa.

    1 vote

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  17. customer wants to sync the SMS in Unified CRM to PipeDrive SMS platform

    1 vote

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  18. Customer wants to apply the Open CTI App to all SF Built-in apps (Service, Sales, Calendar). Have to manually add the Open CTI per SF App instead of applying the settings to all SF apps.

    2 votes

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  19. Ability to restore the picklist created before in Salesforce

    1 vote

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  20. Do not set status of Microsoft Teams to away / available etc once you are on DND and became idle so you will not receive any calls .

    1 vote

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