28 results found
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Have the parks and extensions listed on the same page in the HUD
Include the parks and extensions on the same page in the HUD on the RC phone app on desktop
2 votes -
Call Queue, wait setting feature, that every call unanswered call from longest idle will be transfered to specific ext.
customer wants to have a feature that in Call queue, in longest idle set up. If the longest idle extension did not answer the phone call, the call will be routed to a specific extension. However the 2nd idle extension will not ring and will be available to take the other call. Same goes with the other extension if they did not answer phone call will be directed to specific extension
3 votes -
Login in the RC phone using email
Login in the RC phone using email
2 votes -
Automatic Transcription for all calls
For people who have audio issues having the ability to review the call makes it easier for all of the Administrators to copy and paste the transcription and for people with auditory issues like hear or processing this could be a huge benefit for them. The current transcription will not record the entire call or evening download the entire call.
1 vote -
Ability to enable MFA in BULK
It would be beneficial for the account super administrator to have the capability to enable multi-factor authentication (MFA) for user extensions in bulk or to select multiple users simultaneously for MFA enablement.
2 votes -
Ability to enable MFA for non-SSO accounts
Ability to enable MFA for non-SSO accounts
3 votes -
Convert RC Toll-free number to a QR code
Have an option to be able to convert or link RC phone numbers to a QR code.
2 votes -
Account Federation: Access
Super admin shoud be able to add a member to a User group without switching/logging on a different user
1 vote
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