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148 results found

  1. m trying to backup my chat from ringcentral application,the file which I'm getting in json format.so i can't read those chats in json fo...

    ...rmat .please give me the solution to read my chats when i downloaded backup as file.. Please add chat backup different formats other than json format.

    3 votes
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  2. Acturis Integration

    cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.

    1 vote
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  3. WINGET exe version

    We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.

    1 vote
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  4. call forwarding for external number let ringcentral system take over the handling of calls for external number

    when calls are routed to external number , cx wanted that the call handling set by ringcentral be followed rather than the call handling of the external number carrier. to avoid call failing.

    5 votes
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  5. option to store specific data only via archiver

    Cx is requesting to store only specific data via archiver to avoid using too much storage on their external cloud drie.

    1 vote
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  6. fixify integration

    Business management app from HVAC dealers ...Need to be able to integrate this SaaS provider with my Ring Central options

    1 vote
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  7. Mobile phone SMS as a 2-FA in UK region

    One of our customer requested to add a mobile phone SMS as another way to receive an account validation to complete the 2-FA as their Boss required rather than mobile in the UK.

    3 votes
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  8. RentCafe Integration

    Our CRM can't take over the call after it rings the RingCentral number, and It is going to RingCentral voicemail. If the calls are not answered after 20s, The calls should be answered by our CRM Voicemail system.

    1 vote
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  9. Ability to Change 'Existing Phones' Ring Times via the API

    We have MS Teams Integration using the PBX Portal and the ring time for all ringcentral phones needs to be set to 6 Ring/30 Seconds or higher. As our MS Teams environment is set to 4 Ring/20 Seconds. This allows all call handling to be handled by MS Teams. If the ring times are the same or RingCentral is lower, MS Teams doesn't handle the calls correctly.We manually have to change this setting on each phone when a user is created. We have a fully automated process that requires no input besides setting the Ring Time setting.

    1 vote
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  10. Wants to have speed dial on phones under shared lines

    Wants to have speed dial on phones under shared lines to easily make calls as well internally.

    5 votes
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  11. Call Screening

    When someone dials their RC number, the call will be screened, requiring the caller to input their zip code before they can be connected.

    1 vote
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  12. Transmitted Page Count in GET Message Store API

    When calling the GET Message Store API endpoint, if the fax failed to transmit completely, I want to know how many pages were transmitted successfully so I can retransmit the document with no repeated pages and also limit my future transmissions to page counts the recipient can handle. The GET Message Store call contains a "faxPageCount" field which contains the number of pages that were attempted to transmit, however, when the transmission fails mid transmission, I expect for some field to surface how many pages were successfully transmitted, not just the full document page count.

    2 votes
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  13. printer to fax option

    cx requested that we should have option to send fax using printer on the Rc app like a Icon on the app specific only for the printer for him to send fax.

    3 votes
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  14. RTT integration

    A feature in Ring Central can work with Real Time Text It enables callers to type on the phone call instead of speaking

    1 vote
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  15. OKTA to delete users not just disable

    Customer would like the existing OKTA integration to be able to delete and recycle user licenses rather than just disable users.Currently the onboarding process works fine, its just the off boarding process that takes a bit of time.

    4 votes
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  16. Add Real Time Translator app to the Teams Integration

    I Am requesting the Real Time Translator App in Teams be added to the Teams integration so that it will work with the Ring Central Soft Phone App.

    2 votes
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  17. SMS Campaigns - Beta Login

    Limit or have a configuration wherein we are able to limit users/extensions who have access or login to the BETA campaign

    1 vote
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  18. Order the unread conversations in top of the contact list

    Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages.This is because all the unread messages are spread all over the list I have in left side of the UO window and it is possible to skip some messages, especially if the list with the favorites is pretty long...

    8 votes
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  19. one app for all

    cx wanted that RC app must have capability of checking the logs of all ext

    1 vote
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  20. Integration into TPS

    In the UK we have TPS (Telephone Preference Service - https://www.tpsonline.org.uk). This is similar to the US DNC registry. Allowing an integration into TPS would put us on par with other vendors who offer this service as standard (Voicehost being one of them).This is a request we are seeing more and more of in the UK

    1 vote
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