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161 results found

  1. We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html

    4 votes

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  2. Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users

    3 votes

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  3. cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.

    1 vote

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  4. We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.

    1 vote

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  5. This would be very helpful to me and other companies to pinpoint specific team member/department phone conversations. A time-length customization filter would allow targeting of VMs left, introductory prospecting calls, and help to understand what time length is a meaningful conversation for departments and team members.

    3 votes

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  6. When someone sends a phone with a hyperlink, I want to be able to have the option to dial it right away.

    1 vote

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  7. Business management app from HVAC dealers ...Need to be able to integrate this SaaS provider with my Ring Central options

    1 vote

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  8. Cx wants to be able to call the extension on the RC side by just searching the name on the MS teams

    2 votes

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  9. ...rmat .please give me the solution to read my chats when i downloaded backup as file.. Please add chat backup different formats other than json format.

    2 votes

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  10. Having designated "Hot-Desk" phones is not an appropriate use of a license. IN many instances there is not enough designed visitor workstations to accommodate everyone. Yet, an employee with an assigned office / workspace may be out or traveling leaving an open workspace that can be utilized. Since the phone is permanently assigned a user profile the visiting employee cannot sign into the phone for their use. Eliminate the need to designate "Hot-Desk" phones and enable this feature on all phones.

    2 votes

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  11. When Ring Central forwards my texts - I am a customer of Ring Central it has an added Advertisement for Ring Central - this is ridiculous.

    4 votes

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  12. Our CRM can't take over the call after it rings the RingCentral number, and It is going to RingCentral voicemail. If the calls are not answered after 20s, The calls should be answered by our CRM Voicemail system.

    1 vote

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  13. We have MS Teams Integration using the PBX Portal and the ring time for all ringcentral phones needs to be set to 6 Ring/30 Seconds or higher. As our MS Teams environment is set to 4 Ring/20 Seconds. This allows all call handling to be handled by MS Teams. If the ring times are the same or RingCentral is lower, MS Teams doesn't handle the calls correctly.We manually have to change this setting on each phone when a user is created. We have a fully automated process that requires no input besides setting the Ring Time setting.

    1 vote

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  14. Wants to have speed dial on phones under shared lines to easily make calls as well internally.

    5 votes

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  15. This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.

    4 votes

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  16. When someone dials their RC number, the call will be screened, requiring the caller to input their zip code before they can be connected.

    1 vote

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  17. A feature in Ring Central can work with Real Time Text It enables callers to type on the phone call instead of speaking

    1 vote

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  18. when calls are routed to external number , cx wanted that the call handling set by ringcentral be followed rather than the call handling of the external number carrier. to avoid call failing.

    3 votes

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  19. One of our customer requested to add a mobile phone SMS as another way to receive an account validation to complete the 2-FA as their Boss required rather than mobile in the UK.

    2 votes

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  20. The feature is already available as an add-on service with MS Teams. This should be included on the RingCentral-MS Teams integrations

    2 votes

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