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Developer Platform, APIs, & Integrations

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55 results found

  1. Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.

    3 votes
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  2. Report for list of users who does not use RingCentral and contact center

    1 vote
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  3. We would like to request the addition of a feature in the RingCentral HUD (Head-Up Display) that allows administrators to view the idle time of users. This feature will provide visibility into user inactivity, aiding in better resource management and enhanced team oversight.

    2 votes
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  4. It would be nice to be able to speed up or slow down IVR prompts.

    1 vote
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  5. Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call

    1 vote
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  6. The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App

    Another feature is to sync contacts from Redtail to RingCentral App

    1 vote
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  7. Feature Request : Warm Transfer call for Yealink T48U

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote
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  8. 1 vote
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  9. The three button options to sign in that are now displayed on the login page are the Single Sing-on button, the Apple button, and the Google button.

    The customer wants the view that was previously displayed to them, which was a sign-in page with just the Google button.

    2 votes
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  10. Develop a feature for Administrators to manage user's profile photos or the ability to allow or restrict users from editing their profile photo.

    1 vote
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  11. Bring back the RingCentral Phone app. The new app is too convoluted and the UI is terrible. It is more capable and I personally use it because I need more features than most of our employees. Most of our employees just need to open an image that was texted in or listen to a voicemail. The old RC Phone app was super simple and easy and the UI was simple and straightforward. They could fax and handle texts and clear their call logs/voicemails easily. The new app is all over the place and 90% of our employees will never use…

    2 votes
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    • Need admin portal enterprise contacts

    • when on app someone answer phone call it comes as missed should be answered another device

    1 vote
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  12. We like to use the office dog and funny moments from meetings as emojis :)

    1 vote
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  13. We use several google lead source phone numbers and once of them is our publicly listed main number. How do we Mirror the google number for our outbound Caller ID instead of ringing through with the Ring Central number

    1 vote
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  14. BT Feature Request : to be able to upload more than 1,000 contacts | Yealink Phones_BT Account

    Significance of the feature : Have a lot of clients and currently has at least 2,500 contacts that they need to upload on the device.

    Current behavior : Uploading File that has more than 1000 Contacts will go through with no error, but will only display 1000 contacts.

    Brand : BT Business

    1 vote
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