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How can we improve RingCentral?

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61 results found

  1. Answering Service

    We would like to have an Answering Service in RingCentral; wherein, whenever we are unavailable, a group of employees in RingCentral will answer the call on our behalf.

    2 votes
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  2. Call recoridng announcement volume

    It is great to have a volume control to the call recording announcement.

    1 vote
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  3. Report for list of users who does not use RingCentral and contact center

    Report for list of users who does not use RingCentral and contact center

    1 vote
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  4. Ability to see user idle time in the HUD

    We would like to request the addition of a feature in the RingCentral HUD (Head-Up Display) that allows administrators to view the idle time of users. This feature will provide visibility into user inactivity, aiding in better resource management and enhanced team oversight.

    2 votes
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  5. Ability to remove RCV icon on the RingCentral Desktop app Teams

    Currently, RC app teams have the video call feature to call everyone on that team. To avoid data breach, the customer wanted to have an option to turn this off/on account wide and or user based.

    2 votes
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  6. Add "case portal" tab or link in support site

    It will be better to add case portal tab on the support site for easier navigation.

    2 votes
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  7. Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.

    To improve the efficiency and accuracy of case resolutions, I propose that all departments adopt a standardized template when submitting cases to advanced support.

    Why is this necessary?
    Currently, support teams are frequently receiving cases with vague or incomplete descriptions that are coming from our internal departments. This often results in back-and-forth communication to clarify details, causing unnecessary delays in issue resolution. A standardize submission template would ensure that all critical information is captured by our internal partners from the start, enabling support teams to diagnose and address issues more quickly and effectively.

    Benefits:

    Faster Resolutions: Support teams will have…

    1 vote
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  8. Allow speed control for ivr prompts

    It would be nice to be able to speed up or slow down IVR prompts.

    1 vote
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  9. Measurement of the MOS to be deferred to the dropped agent

    Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call

    1 vote
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  10. RingCentral App (Integrating Redtail Calendar and Contact Syc)

    The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App

    Another feature is to sync contacts from Redtail to RingCentral App

    1 vote
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  11. Warm Transfer call for Yealink T4*U and T5*W

    Feature Request : Warm Transfer call for Yealink T48U

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote
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  12. Email template

    Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.

    2 votes
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  13. download ringcentral app using m3 chip

    app for m3 chip silicon

    1 vote
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  14. Single Sign on Option - for Google

    The three button options to sign in that are now displayed on the login page are the Single Sing-on button, the Apple button, and the Google button.

    The customer wants the view that was previously displayed to them, which was a sign-in page with just the Google button.

    2 votes
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  15. Sync MS Teams users Direct Routing with out e5 licenses

    As per customer, Assigning E5 Licenses to sync direct routing to RingCentral would not work for them.

    As per support site, each users should have e5 licenses for them to be able to sync each users to the Service portal.

    Customer would like to eliminate the need for E5 license to sync direct routing

    1 vote
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  16. User profile photos

    Develop a feature for Administrators to manage user's profile photos or the ability to allow or restrict users from editing their profile photo.

    1 vote
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  17. RC Phone

    Bring back the RingCentral Phone app. The new app is too convoluted and the UI is terrible. It is more capable and I personally use it because I need more features than most of our employees. Most of our employees just need to open an image that was texted in or listen to a voicemail. The old RC Phone app was super simple and easy and the UI was simple and straightforward. They could fax and handle texts and clear their call logs/voicemails easily. The new app is all over the place and 90% of our employees will never use…

    2 votes
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  18. Portal doesn’t have a contacts for whole server

    • Need admin portal enterprise contacts

    • when on app someone answer phone call it comes as missed should be answered another device

    1 vote
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  19. Could you make a way to add our own custom emojis?

    We like to use the office dog and funny moments from meetings as emojis :)

    1 vote
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  20. How do we mirror our google domain line that we use as our main number as our caller ID phone number instead of the Ring Central Number

    We use several google lead source phone numbers and once of them is our publicly listed main number. How do we Mirror the google number for our outbound Caller ID instead of ringing through with the Ring Central number

    1 vote
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