149 results found
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If it is possible to dial out using cellphone number/from the phone without using the app but the RingCentral number will appear.
Customer wants to dial a code from his phone before/after the phone number they want to call which will initiate a call that will show their ringcentral number instead of their cellphone number
1 vote -
Extend the number of characters/email address that can be added on the email field under notification settings.
Customer would like to extend number of characters that can be input on the email field on the notification settings. (Current max is 250)
2 votes -
Sync Office 365 calender with Jupiter MVP RC App Workspace
Clients who have integrated their Office365 accounts, want to be able to see their scheduled meetings under the workspace section.
4 votes -
WFM My Zone Intergation with Outlook calendar
Agents/Supervisors should be able to update their outlook calendar and that then be updated in their my zone schedules (and vice versa)
2 votes -
Ability to have an MSI to silently push updates automatically
Customer would like to have a MSI that is silent and also pushes updates automatically. Currently, updates require a manual push.
5 votes -
Add Outbound call state in the Telephony.Status object
It's come to our attention that users of our application start ringing when they make an outbound call, so we would appreciate a fix in some way.Currently these states are supported in the users telephony status object: NoCall, Ringing, CallConnected, OnHold, ParkedCallUnfortunately we have no way to see if the user made an outbound call or is receiving an inbound call since both states use the Ringing value. Another solution would be to only switch the outbound calling user to CallConnected when the recipient answers the call, skipping the Ringing state during outbound calling, but allow the recipient to still…
1 vote -
Reusable meeting link share
It would be helpful for a host to be able to create a link, excluding the host's personal meeting ID information, for another user to have and use. In other words, if I have frequent appointments with "John Doe," I could create a "John Doe" meeting link for John and myself to have, and every time I have a meeting with "John Doe" I could just use his link.
1 vote -
Have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".
One of our customers with an MRR of 12,229.86 USD would like to have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".
2 votes -
Disable emojis in names
emojis break the okta integration for importing phone numbers.
3 votes -
Read all text throughout Agency.
We as a agency should be able to read all text response from client. Zipwhip allows every producer to read the agency text messages. If a producer is not at work, all of the producers should be able to access the text and respond to a client. This should be a added feature to RC. if Zipwhip can do it, you should be able to as well.
1 vote -
QR Code authenticator app
In the past few years the security community has stated that two-factor-autentication via SMS and phone call, are no longer secure and can easily be intercepted. Scanning a QR Code and usin a rotating 6 digit code that changes every 30 seconds should have been added 5-10 years ago and without it, companies aren't compliant with some security rules.
6 votes -
Incorporate call in queues with caller ID on Ringcentral app
We work with the city and help to rep to know to get important calls from Dallas PD for emergency response.
1 vote -
Add field to ticket/portal showing current level of Escalation.
Tracking Ticket Progress and Status to keep customer satisfaction.
1 vote -
Create a custom answering rule on Mobile APP
Users should be able to create a custom rule on the mobile up for holidays to forward to a voicemail.
1 vote -
Cross Reference Call ID in Agent State History Reporting API
When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (https://developer.niceincontact.com/API/ReportingAPI#/Reporting/getAgentStateHistory). This data represents every second of an agent’s time. For states in which an agent is active on a call, it would be very helpful if the state history records cross referenced the Call ID. This would enable the analyst to develop an understanding of an issue from both the customer’s and the agent’s perspectives.
8 votes -
Add a Ring Central Button to Calendar Invites in Caldnar
I would like Ringcentral to work with Outlook but I am getting this error in RingCentral:Lost connection to Microsoft calendar.
2 votes -
Account Telephony Sessions Event
For the Event filters:Account Telephony Sessions Event/restapi/v1.0/account/{accountId}/telephony/sessions Enables notifications in case of a change of session information for any extension assigned to the current account.Extension Telephony Sessions Event/restapi/v1.0/account/{accountId}/extension/{extensionId}/telephony/sessions Enables notifications in case of change of session information of specified extension.
Add to the Notification Payload Structure the information of the originally dialed phone number not only the extension and also the given name of that phone number.
2 votes -
Setting to allow Dial Pad to remain on top of other open screens.
I run multiple screens with multiple applications running. When the Dial Pad is hidden under other screens, it is too clumsy to have to navigate back to the Ring Central app and open it back up.
4 votes -
show current call in ALL Calls log when you call them, currently is after the call.
It would allow you to text the person you are on a call with without going back out of the app.
3 votes -
Call Log or Data Export should contain all the data.
Current export file will not have document name and # of pages information. If we include that we are able to identify which file got failed and we can refax that immediately without any delay. Also, we have Incoming and outgoing details, we need deleted items to be included in the exported file.
2 votes
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