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Developer Platform, APIs, & Integrations

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  1. currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.

    21 votes

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  2. ...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks

    7 votes

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  3. We've recently uncovered a critical void in RingCentral's capabilities—a conspicuous absence of an API designed for the seamless integration with widely-adopted communication applications that serve as the lifeblood of countless businesses. Notably, these applications encompass indispensable tools like website chat systems and revered appointment-scheduling platforms such as Calendly.In the contemporary business landscape, Calendly stands as a linchpin for elevating productivity, offering a streamlined approach to meeting scheduling. Yet, our efforts to arrange appointments for showcasing RingCentral's UCaaS solution have encountered formidable obstacles. We find ourselves reliant on third-party video conferencing giants like Zoom and Microsoft Teams, both of which effortlessly…

    8 votes

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  4. To removed Debt relief offers from Prohibited campaigns

    4 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  5. Park location number - display on phone or recall it.Everyone benefits from this idea. Should already be available as standardize feature to place a caller in a park location number have it display as reminder. Problem arise due to rolling/changing park location number. Or at minimum, provide ability to recall park location number after hanging up the phone.

    7 votes

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  6. The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab

    5 votes

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  7. We have a business use case for being able to download the pdf attachments of a fax from an account through the API.

    5 votes

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  8. Have the system generate a report that shows received and missed calls while the user is on a live call.

    7 votes

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  9. It is rather a pain having to change the voice mail message when out of the office and then have to change it back to the daily message when returning to the office. It would be great to have the option to have 2 message recordings, one for daily message and one for when out of office and just simply and quickly change the message back to the daily recording. The default recording in the app is not usable as it does not meet the requirements that our management wants in our messages. Would be great if we could change…

    6 votes

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  10. Dear RingCentral Team,In today's evolving landscape, seamless integration is key. RingCentral's current lack of API connectivity with Calendly and other popular applications hinders our ability to cater to clients who favor streamlined scheduling.We are currently employing a marketing strategy that relies on Calendly to schedule meetings. It presents a challenging situation when promoting UCaaS to prospects while relying on a competitor for video conferencing meetings scheduled through Calendy. Due to RingCentral's lack of an API for Calendly integration, we've had to resort to using Zoom or MS Teams. This incongruence raises the question of how we can expect potential customers…

    4 votes

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  11. I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will be valuable for optimizing our call routing and ensuring a seamless customer experience.

    5 votes

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  12. Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that can be downloaded from Live Report Analytics.APIs are needed to create an automated extract to feed an executive BI dashboard

    34 votes

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  13. Hi there,as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling.This is because when calling to the UK with a German number or vice versa calls not get picked up.This would be very helpful and timesaving. Thanks in advance.

    2 votes

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  14. Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.

    5 votes

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  15. Currently, we use an API integration that simply sends a site-specific customer satisfaction survey that is sent 7 days after their order was fulfilled. This is a trigger that is automatically activated, the sms message is sent and seems to be in working order. However, the number that is defined as the outgoing phone number belongs to the user extension of our Administrator (1002) which is (617) 674-1243. Due to the scope of our business, we would like a non-area code-specific number (since we support multiple states). If possible, we would like to have this sent from a ##### number…

    4 votes

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  16. I know there is the supervisor API which allows you to listen in have the system call you, but there should be a way to simply request the audiostream of the current call session.

    4 votes

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  17. We need to have quick easy access to a custom, FILLABLE, fax cover page. We send out faxes all day and each fax is different. We need to be able to fill in the cover page right on ring central. I spoke with one of your technicians and he said if we wanted a fillable fax cover page than we can add it as a word document. That does not work for us as we do not have word access. We need to be able to click on our own fax cover page and be able to add in the…

    4 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  18. I would like to have conversational intelligence with Hubspot where it will have the ability to transcribe the conversation for recorded calls.

    6 votes

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  19. We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html

    4 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  20. Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users

    3 votes

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