6 results found
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Workflow where your presence will auto-change in the RingCentral app based on your office hours or set hours. For example, if you don't work
Could you create a Workflow template where your presence will auto-change in the RingCentral app based on your office hours or set hours? For example, if you don't work on weekends, your presence should auto-change to Invisible or DND.
1 voteWe love this idea. We are planning an upcoming feature called Scheduled workflows which should be the perfect way to help manage presence statuses. We will try to include this ability in that release in Q3 2025.
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Scheduled or time-based triggers in Workflow Builder
Triggers for workflows are around sms and calls, would be nice if I could trigger based on date and time as well. Like at 4pm say "Please check your time cards before leaving for the day team". I could do something like this via tasks and calendar but like the idea of being able to use it here also
2 votesWe are currently in the process of implementing this and hope to have it released in June.
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A translating feature
A button next to a non-English message where someone can easily translate with a click of a button
9 votes -
Teams API - Get Members
Four automation of RingCentral MVP Teams, it would be useful to pull current team membership. Perhaps this could be integrated into the existing readGlipTeam method?https://developers.ringcentral.com/api-reference/Teams/readGlipTeamUse-case:Automated management of a team that has 300+ members, this would allow validation of current members against source of truth.
3 votes -
Add the ability to send an automatic reply to text messages.
We could set expectation as to when they will receive a reply. Patients seem to think someone is answering their text messages 24/7. They get upset if they are replied to quickly. It is only during office hours.
1 vote -
Support breadcrumb structure in support site
I navigate to my support cases, select a case, the navigation puts me into 'system status'. This seems a web design error. My expectation on bread crumbs is that enable backward traversing, this is adjacent traversing.
3 votes
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