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9 results found

  1. Workflow where your presence will auto-change in the RingCentral app based on your office hours or set hours. For example, if you don't work

    Could you create a Workflow template where your presence will auto-change in the RingCentral app based on your office hours or set hours? For example, if you don't work on weekends, your presence should auto-change to Invisible or DND.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminByrne (Group PM, RingCentral) responded

    We love this idea. We are planning an upcoming feature called Scheduled workflows which should be the perfect way to help manage presence statuses. We will try to include this ability in that release in Q3 2025.

  2. Scheduled or time-based triggers in Workflow Builder

    Triggers for workflows are around sms and calls, would be nice if I could trigger based on date and time as well. Like at 4pm say "Please check your time cards before leaving for the day team". I could do something like this via tasks and calendar but like the idea of being able to use it here also

    2 votes
    0 comments  ·  Other  ·  Admin →
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  3. A translating feature

    A button next to a non-English message where someone can easily translate with a click of a button

    9 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  4. Auto Replies, Scheduled text messages and Templates

    We have been paying another company ZipWhip to handle texts for us because RingCentral doesn't do Auto Replies (vacation, message received will reply soon etc). We also use scheduled reminder texts and Ring doesn't do that either. Lastly, templates. I don't see a place to save templates to reply with. It sure would be nice if we didn't have to pay two companies instead of one to handle texting and voice calls since we only get a couple of calls a day, but probably 30 text messages. ZipWhip is going out of business at the end of 2022 and you…

    6 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  5. Teams API - Get Members

    Four automation of RingCentral MVP Teams, it would be useful to pull current team membership. Perhaps this could be integrated into the existing readGlipTeam method?https://developers.ringcentral.com/api-reference/Teams/readGlipTeamUse-case:Automated management of a team that has 300+ members, this would allow validation of current members against source of truth.

    3 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  6. Add the ability to send an automatic reply to text messages.

    We could set expectation as to when they will receive a reply. Patients seem to think someone is answering their text messages 24/7. They get upset if they are replied to quickly. It is only during office hours.

    1 vote
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  7. Support breadcrumb structure in support site

    I navigate to my support cases, select a case, the navigation puts me into 'system status'. This seems a web design error. My expectation on bread crumbs is that enable backward traversing, this is adjacent traversing.

    3 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  8. Send webhooks for Unified Presence events

    Hi RC Devs.Hope this is the right place to post this.In currently aware of that the new RingCentral App Presence is different from the Phone App Presecen on the API site, and since Phone is in progress of sun set (got info from your one of your devs) we need to move on to support your new App, including the white labeled solutions. Unfortunately we rely on Presence Events, and currently the Unified Presence is only available as a GET using the API. We would much appreciate if the new presence would be available as an Unified Presence Event -…

    8 votes
    Planned  ·  1 comment  ·  Other  ·  Admin →
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  9. I want to create JWT auth tokens via a user interface

    I do not want to use password auth. I want to issue an "API Key" to an app instead.

    2 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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