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6 results found

  1. Wealthbox integration

    Suggesting adding integration with the WealthBox app.

    2 votes
    Already Exists  ·  0 comments  ·  Other  ·  Admin →

  2. Private call parking via API

    There is a need to park calls privately, which is facilitated today via the Park Location feature in the admin console. However, in order to facilitate workflows managed by external systems via an integration, API functionality is needed. Specifically:* An API to retrieve a list of Park Locations* The Park Call API needs to be enhanced to allow a developer to specify a Park Location IDFor completeness, it would also be helpful to enable full create/update/delete operations for Park Locations so that they can be managed remotely as well.

    4 votes
    0 comments  ·  Other  ·  Admin →
    Already Exists  ·  AdminByrne (Group PM, RingCentral) responded

    We do have a Call Control API to park calls: https://developers.ringcentral.com/api-reference/Call-Control/callParkParty


    In speaking with engineers is supports both public and private parking. If the documentation is not sufficient, please reach out to the developer support team and we can work to clarify in the documentation.

  3. to be able to see logins for employee tracking for disciplinary actions

    I need to see if remote workers are actually working and logging in.

    1 vote
    Already Exists  ·  0 comments  ·  Other  ·  Admin →

  4. Direct hotline for Developer Team (API)

    It would be better if RingCentral has a developer hotline, a front facing developer team (API) aside from the integration team. Customers would appreciate full customer service like with other products where folks can call in to support.

    2 votes
    Already Exists  ·  0 comments  ·  Other  ·  Admin →

  5. Process "STOP" requests for SMS API

    We need to be able to stop sending SMS messages to customers who reply with "STOP". We also need to ensure SMS messages are not sent to people on the federal Do Not Call list.

    8 votes
    Already Exists  ·  1 comment  ·  Other  ·  Admin →

  6. Group Fax Messaging

    SEND MESSAGES TO MULTIPLE CONTACTS AND ATTACH A MESSAGE OR ATTACHMENT WHEN I SEND IT.

    2 votes
    Already Exists  ·  0 comments  ·  Other  ·  Admin →
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