33 results found

1. monitoring end device

   Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.

   Overview:
   Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.

   Requested Capabilities:

   Device Event API Endpoints
   - Registration / Unregistration events
   - Network status changes (reachable/unreachable)
   - Device error/failure alerts

   Call Quality Metrics API
   - MOS (Mean Opinion Score) per call/session
   - Jitter, latency, packet loss statistics
   - Aggregated SLA compliance reports

   Integration Support
   - RESTful API with JSON payloads
   - Webhooks for real-time event push
   - Compatibility with third-party monitoring tools (SolarWinds, Splunk, etc.)

   Proactive Monitoring: Detect failing phones or poor call quality before impacting customers.
   Centralized Visibility: Consolidate RingCentral voice metrics into existing NMS tools
   SLA Assurance: Track MOS and network KPIs against RingCentral’s QoS targets
   Operational Efficiency: Reduce troubleshooting time across hundreds of retail store endpoints

   Futuristic Vision:
   This API would allow enterprises to treat RingCentral voice endpoints as first-class monitored devices, with real-time telemetry feeding into IT dashboards. It aligns with modern observability practices and strengthens RingCentral’s position as a trusted enterprise-grade UCaaS provider.

   Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.

   Overview:
   Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.

   Requested Capabilities:

   Device Event API Endpoints
   - Registration / Unregistration events
   - Network status changes (reachable/unreachable)
   - Device error/failure alerts

   Call Quality Metrics API
   - MOS (Mean Opinion Score) per call/session
   - Jitter, latency, packet loss statistics
   - Aggregated SLA compliance reports

   Integration Support
   - RESTful API… more

   4 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  1 comment  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS

   Feature Request: Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS

   Summary
   Request support for answering incoming calls using the Option + A keyboard shortcut in the RingCentral integration app on macOS.

   Customer Request
   The customer would like the RingCentral integration app to support the same keyboard shortcut functionality as the standalone RingCentral desktop application, allowing users to answer incoming calls by pressing Option + A.

   Current Behavior

   The Option + A keyboard shortcut successfully answers incoming calls in the standalone RingCentral desktop application on macOS.
   The same shortcut does not work when using the RingCentral integration app.

   Expected Behavior
   The RingCentral integration app should recognize and respond to the Option + A keyboard shortcut, enabling users to answer incoming calls in the same way as the standalone desktop application.

   Business Impact
   Providing consistent keyboard shortcut behavior across both the standalone and integrated RingCentral applications would improve usability, enhance accessibility, and create a more consistent user experience for customers who rely on keyboard shortcuts to manage calls efficiently.

   Feature Request: Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS

   Summary
   Request support for answering incoming calls using the Option + A keyboard shortcut in the RingCentral integration app on macOS.

   Customer Request
   The customer would like the RingCentral integration app to support the same keyboard shortcut functionality as the standalone RingCentral desktop application, allowing users to answer incoming calls by pressing Option + A.

   Current Behavior

   The Option + A keyboard shortcut successfully answers incoming calls in the standalone RingCentral desktop application on macOS.
   The same shortcut does not work when using the… more

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. Zocks

   Zocks is an AI note taker for financial advisors. Very similar to Jump ai. It's very popular

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: App Connect  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. auto-create and log contact in app connect

   A setting to auto-create a contact for unknown callers.

   My goal is to have all calls, missed calls, SMS, and voicemails automatically logged into Google Sheets for business line, including new customers who are not already contacts.

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: App Connect  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. App Connect create contact

   Auto Create contact

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. Salesforce connector for App Connect

   App Connect is a CRM integration framework by RingCentral that connects numerous CRMs to RingCentral and enables a wide variety of use cases: click to dial, call pop, and memorialization to name the obvious one. But App Connect brings to the table so much more, including:
   * MCP server for LLM consumption
   * Voicemail drop
   * Reporting
   * Admin managed settings
   * Server side call logging
   And more. See: https://appconnect.labs.ringcentral.com

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: App Connect  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. App Connect: auto-log against all matching contacts

   Auto log calls to all matching contacts (multiple contacts)

   7 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Integrate with Actionstep

   Ability to connect to Actionstep legal matter management (and CRM). We store contacts and all client details in Actionstep, so it would be wonderful if RingCentral could pull and push data to it.

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: App Connect  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. DocketWise

   AI notes from calls posted to the client account associated with the phone number the call came from and tagged RingCentral or Phone Call.

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: App Connect  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Integrate with Smokeball

    Integrate with Smokeball (legal law practice software)

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: App Connect  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. Integrate with Caret Legal

    Please setup a call connector for Caret Legal (Formally Zola Suite).

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. Integrate with Odoo

    Is there a way that we can add Ringcentral to Odoo without going through the third party (Odoo RingCentral Integration by Serpent Consulting Services Pvt. Ltd.)

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. Integrate with HouseCall Pro

    Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro

    9 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  2 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. Integrate with LeadPerfection

    Integrate with the LeadPerfection CRM for next to dial ease of use

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. Integrate with Smart Funnels Pro

    Add Smartfunnelspro to your approved apps: https://smartfunnelspro.com/

    5 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. RC Personal Contacts in RC App Connect (PipeDrive)

    Ability to use Personal Contacts in RC App Connect for PipeDrive

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Integrate with Leap legal software

    Please set up connector for Leap Legal Software

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Integrate with MyCase

    Sync call to timekeeping mechanism automatically

    8 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  2 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. Integrate Markate with App Connect

    1. Seamless Communication & Job Management
       Integrating RingCentral’s voice, messaging, and video tools with Markate’s customer scheduling and field service tools allows users to manage all customer interactions and jobs from a single platform, reducing app-switching and human error.

    2. Enhanced Customer Experience
       Customer call and message history can be automatically linked to their profiles in Markate. This enables businesses to deliver more personalized and responsive service, building stronger client relationships.

    3. Operational Efficiency
       Field staff can initiate and receive calls via RingCentral directly within Markate, while automated workflows (e.g., creating jobs from missed calls) save time and reduce follow-up delays.

    4. Unified Reporting and Analytics
       Combining call data from RingCentral with job and customer data in Markate provides richer insights into business performance, such as call-to-job conversion rates and response time metrics.

    5. Increased Platform Stickiness
       The integration will drive deeper user engagement and long-term retention for both platforms, while also opening doors for cross-marketing opportunities.

    1. Seamless Communication & Job Management
       Integrating RingCentral’s voice, messaging, and video tools with Markate’s customer scheduling and field service tools allows users to manage all customer interactions and jobs from a single platform, reducing app-switching and human error.

    2. Enhanced Customer Experience
       Customer call and message history can be automatically linked to their profiles in Markate. This enables businesses to deliver more personalized and responsive service, building stronger client relationships.

    3. Operational Efficiency
       Field staff can initiate and receive calls via RingCentral directly within Markate, while automated workflows (e.g., creating jobs from missed calls) save time and reduce follow-up delays.

    4. Unified Reporting… more

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. Mangomint integration for App Connect

    This is to request an adapter for Mangomint to be used with RingCentral App Connect.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating