30 results found

1. monitoring end device

   Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.

   Overview:
   Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.

   Requested Capabilities:

   Device Event API Endpoints
   - Registration / Unregistration events
   - Network status changes (reachable/unreachable)
   - Device error/failure alerts

   Call Quality Metrics API
   - MOS (Mean Opinion Score) per call/session
   - Jitter, latency, packet loss statistics
   - Aggregated SLA compliance reports

   Integration Support
   - RESTful API with JSON payloads
   - Webhooks for real-time event push
   - Compatibility with third-party monitoring tools (SolarWinds, Splunk, etc.)

   Proactive Monitoring: Detect failing phones or poor call quality before impacting customers.
   Centralized Visibility: Consolidate RingCentral voice metrics into existing NMS tools
   SLA Assurance: Track MOS and network KPIs against RingCentral’s QoS targets
   Operational Efficiency: Reduce troubleshooting time across hundreds of retail store endpoints

   Futuristic Vision:
   This API would allow enterprises to treat RingCentral voice endpoints as first-class monitored devices, with real-time telemetry feeding into IT dashboards. It aligns with modern observability practices and strengthens RingCentral’s position as a trusted enterprise-grade UCaaS provider.

   Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.

   Overview:
   Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.

   Requested Capabilities:

   Device Event API Endpoints
   - Registration / Unregistration events
   - Network status changes (reachable/unreachable)
   - Device error/failure alerts

   Call Quality Metrics API
   - MOS (Mean Opinion Score) per call/session
   - Jitter, latency, packet loss statistics
   - Aggregated SLA compliance reports

   Integration Support
   - RESTful API… more

   4 votes

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2. Sync contacts from RedTail to App Connect

   Enable to sync contacts from RedTail to App Connect

   2 votes

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3. App Connect: auto-log against all matching contacts

   Auto log calls to all matching contacts (multiple contacts)

   7 votes

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4. Integrate with Actionstep

   Ability to connect to Actionstep legal matter management (and CRM). We store contacts and all client details in Actionstep, so it would be wonderful if RingCentral could pull and push data to it.

   1 vote

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5. DocketWise

   AI notes from calls posted to the client account associated with the phone number the call came from and tagged RingCentral or Phone Call.

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6. Integrate with Smokeball

   Integrate with Smokeball (legal law practice software)

   1 vote

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7. Integrate Jobber

   It would be great if there was an integration with Jobber, that way CRM, scheduling, Invoicing and communications are all streamlined

   1 vote

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8. Integrate with Caret Legal

   Please setup a call connector for Caret Legal (Formally Zola Suite).

   1 vote

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9. Integrate with Odoo

   Is there a way that we can add Ringcentral to Odoo without going through the third party (Odoo RingCentral Integration by Serpent Consulting Services Pvt. Ltd.)

   1 vote

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10. Integrate with LeadPerfection

    Integrate with the LeadPerfection CRM for next to dial ease of use

    1 vote

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11. Integrate with HouseCall Pro

    Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro

    8 votes

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12. Integrate with Smart Funnels Pro

    Add Smartfunnelspro to your approved apps: https://smartfunnelspro.com/

    5 votes

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13. RC Personal Contacts in RC App Connect (PipeDrive)

    Ability to use Personal Contacts in RC App Connect for PipeDrive

    2 votes

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14. Integrate with Leap legal software

    Please set up connector for Leap Legal Software

    2 votes

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15. Integrate with MyCase

    Sync call to timekeeping mechanism automatically

    8 votes

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16. Integrate Markate with App Connect

    1. Seamless Communication & Job Management
       Integrating RingCentral’s voice, messaging, and video tools with Markate’s customer scheduling and field service tools allows users to manage all customer interactions and jobs from a single platform, reducing app-switching and human error.

    2. Enhanced Customer Experience
       Customer call and message history can be automatically linked to their profiles in Markate. This enables businesses to deliver more personalized and responsive service, building stronger client relationships.

    3. Operational Efficiency
       Field staff can initiate and receive calls via RingCentral directly within Markate, while automated workflows (e.g., creating jobs from missed calls) save time and reduce follow-up delays.

    4. Unified Reporting and Analytics
       Combining call data from RingCentral with job and customer data in Markate provides richer insights into business performance, such as call-to-job conversion rates and response time metrics.

    5. Increased Platform Stickiness
       The integration will drive deeper user engagement and long-term retention for both platforms, while also opening doors for cross-marketing opportunities.

    1. Seamless Communication & Job Management
       Integrating RingCentral’s voice, messaging, and video tools with Markate’s customer scheduling and field service tools allows users to manage all customer interactions and jobs from a single platform, reducing app-switching and human error.

    2. Enhanced Customer Experience
       Customer call and message history can be automatically linked to their profiles in Markate. This enables businesses to deliver more personalized and responsive service, building stronger client relationships.

    3. Operational Efficiency
       Field staff can initiate and receive calls via RingCentral directly within Markate, while automated workflows (e.g., creating jobs from missed calls) save time and reduce follow-up delays.

    4. Unified Reporting… more

    2 votes

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17. Mangomint integration for App Connect

    This is to request an adapter for Mangomint to be used with RingCentral App Connect.

    1 vote

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18. Integrate with One HQ

    Integrate One HQ a CRM for the Insurance industry
    https://onehq.com/

    1 vote

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19. Integrate with Asana

    Integrate Asana into Ring Central App Connect. We use Asana as a CRM and as a customer support tickets with our customers and vendors, so integrating it with RC for the CRM use would speed up our operations.

    2 votes

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20. Integrate with Vagaro (salon software)

    I would love for this to connect to Vagaro Salon software to fully integrate and only have to manage one database.

    1 vote

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