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25 results found

  1. Allow import of Call logs from CC to UC or vice versa

    would like to be able to export call logs/contact history from CC or UC and then import it to the other

    3 votes

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    Needs More Information  ·  1 comment  ·  Other  ·  Admin →
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  2. Call Report for Dropped Calls

    Call Report for Dropped Calls

    5 votes

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  3. abandoned calls

    should have a report on the analytics on where you can see the number of abandoned calls or ended calls while waiting on the line before going to our vm.

    3 votes

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  4. Selective application of global filters

    We would like to be able to change the dates globally on a dashboard without also having to change hours or days of the week for day segmentation analysis.

    1 vote

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  5. Annual analytics report

    Annual analytics report

    2 votes

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