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26 results found

  1. Ability to download the Dashboard under the Digital Analytics in RingCX

    Currently customers do not have the capability to download the Dashboard on RingCX Digital Analytics.

    The customer is requesting to have the ability to download the Dashboard as .xlsx or .csv.

    They are using this report to do forecasting so that they will know how many agents they need on a particular day.

    2 votes
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  2. Ability to see the caller ID number in the queue using the RingCX Real time Analytics dashboard

    Ability to see the caller ID number in the queue using the RingCX Real-time Analytics dashboard.
    The customer wanted to see the actual number of the caller ID number in the queue.

    1 vote
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  3. Hourly data in performance report

    wants to have a reports that will provide the data for hourly details

    for example from 05/06-05/10 when we check the analytics trend on what specific hour they receive the highest numbers of calls customers wants to click that data and pull up the details however at the bottom of the report there is no option to see the hourly data it is only showing the summary of inbound calls per user

    3 votes
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  4. RingCX Analytics Report

    The customer wanted to add widgets that show the Tola number of calls in the queue/ Total hold time using the RingCX Analytics Dashboard.

    1 vote
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  5. Missed Calls/Abandoned Calls KPI in Analytics Portal though the call has been answered by other call queue memebers.

    If a call got routed over to a call queue and missed by the initial member in a sequential call pattern and got answered by the 2nd user, missed call is being logged by the system. it is confusing customers on how many calls were really missed on that call queue.

    6 votes
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  6. Number in Use Report

    Currently we have access to the Company Numbers report. We need that same format to reflect All numbers assigned to our account (both in use and in inventory).

    7 votes
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  7. Analytics should not states calls are missed when it was answered

    Call Queues calls shouldn't states it was missed on Analytics when the call was answered.

    4 votes
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  8. Call Report for Dropped Calls

    Call Report for Dropped Calls

    5 votes
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  9. Allow import of Call logs from CC to UC or vice versa

    would like to be able to export call logs/contact history from CC or UC and then import it to the other

    3 votes
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  10. I would like to see the disconnect information in the QOS analytics reporting.

    I would like to see the disconnect information in the QOS analytics reporting. This would be beneficial for troubleshooting issues. There is already a lot of data for the call. The disconnect information would further round out the call life cycle. It would also help when working on call quality/disconnection issues.

    2 votes
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  11. voicemail response time

    Add columns to the LOB analytics to display length of time voicemail sits in "new status"- average, max and minimum. This would help us monitor staff response time to inbound calls that go to voicemail.

    3 votes
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  12. Report on the Duration of How Long a Call is Monitored

    To be able to know how long a call has been monitored for the productivity of quality auditors. Apart from being part of the Reports/Analytics, it should also be available for Salesforce Task Object

    2 votes
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  13. abandoned calls

    should have a report on the analytics on where you can see the number of abandoned calls or ended calls while waiting on the line before going to our vm.

    3 votes
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  14. Missed Call on the call queue Should have the more details view for missed call made by caller and made by the Users

    Customer requesting to have more detail view showing the seperate information of abondoned call details made by the caller and the abandoned call details made by the user

    1 vote
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  15. create a Conference Bridge Report

    create a Conference Bridge Report that detailed the ph# and time the person had joined the Conference Bridge.

    2 votes
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  16. Call indentifier, provide the name in the reports

    The callers dialed number should reflect both the number and name in the reportsExample 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller

    1 vote
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  17. Call reports showing the users with numbers. Just like in Company Numbers

    It's useful to have Analytics Reports of Calls made and received by user extension that shows their numbers.

    1 vote
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  18. Issue / Customer Request: Customer requested to view details about the following information in Analytics portal: View details Refused c...

    ...alls View details Abandoned View details on missed calls. To monitor the abandoned calls and to check the datails about the phone numbers abandoned

    1 vote
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  19. Performance Report: Download Multiple Daily Reports at a Time

    Need to download individual day-to-day reports at a time for multiple days. Even if I select from 01-06-2023 to 16-06-2023, I'm getting all the data in one slide. I need to get day to day report

    1 vote
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  20. total report of Analytics with transfer details and user who answer it

    total report of Analytics with transfer details and user who answer it

    1 vote
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