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25 results found

  1. Ability to see the caller ID number in the queue using the RingCX Real-time Analytics dashboard.
    The customer wanted to see the actual number of the caller ID number in the queue.

    1 vote

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  2. wants to have a reports that will provide the data for hourly details

    for example from 05/06-05/10 when we check the analytics trend on what specific hour they receive the highest numbers of calls customers wants to click that data and pull up the details however at the bottom of the report there is no option to see the hourly data it is only showing the summary of inbound calls per user

    3 votes

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  3. The customer wanted to add widgets that show the Tola number of calls in the queue/ Total hold time using the RingCX Analytics Dashboard.

    1 vote

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  4. If a call got routed over to a call queue and missed by the initial member in a sequential call pattern and got answered by the 2nd user, missed call is being logged by the system. it is confusing customers on how many calls were really missed on that call queue.

    6 votes

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  5. Currently we have access to the Company Numbers report. We need that same format to reflect All numbers assigned to our account (both in use and in inventory).

    7 votes

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  6. Call Queues calls shouldn't states it was missed on Analytics when the call was answered.

    4 votes

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  7. Call Report for Dropped Calls

    5 votes

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  8. would like to be able to export call logs/contact history from CC or UC and then import it to the other

    3 votes

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  9. I would like to see the disconnect information in the QOS analytics reporting. This would be beneficial for troubleshooting issues. There is already a lot of data for the call. The disconnect information would further round out the call life cycle. It would also help when working on call quality/disconnection issues.

    2 votes

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  10. Add columns to the LOB analytics to display length of time voicemail sits in "new status"- average, max and minimum. This would help us monitor staff response time to inbound calls that go to voicemail.

    3 votes

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  11. To be able to know how long a call has been monitored for the productivity of quality auditors. Apart from being part of the Reports/Analytics, it should also be available for Salesforce Task Object

    2 votes

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  12. should have a report on the analytics on where you can see the number of abandoned calls or ended calls while waiting on the line before going to our vm.

    3 votes

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  13. Customer requesting to have more detail view showing the seperate information of abondoned call details made by the caller and the abandoned call details made by the user

    1 vote

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  14. create a Conference Bridge Report that detailed the ph# and time the person had joined the Conference Bridge.

    2 votes

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  15. The callers dialed number should reflect both the number and name in the reportsExample 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller

    1 vote

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  16. It's useful to have Analytics Reports of Calls made and received by user extension that shows their numbers.

    1 vote

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  17. ...alls View details Abandoned View details on missed calls. To monitor the abandoned calls and to check the datails about the phone numbers abandoned

    1 vote

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  18. Need to download individual day-to-day reports at a time for multiple days. Even if I select from 01-06-2023 to 16-06-2023, I'm getting all the data in one slide. I need to get day to day report

    1 vote

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  19. total report of Analytics with transfer details and user who answer it

    1 vote

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  20. There are so many kpi's, all useful, but higher level execs will not know how to interpret their function. Including the kpi's, preferably as a note in the excel cell where the title exists, similar to the note shown in the online dashboard where kpi's are selected to add to the widget, would be super helpful.

    1 vote

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