197 results found
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Outbound Handle Time for users in the Performance Report.
Please add a column on a report and allowing the user access to information they have access to at the Queue level. Why not the user level as well so we can see all the itemized calls and their handle time. We need this to track productivity for our users.
2 votes -
Filter Performance Reports based on the Time I have indicated for the entire month
Hopefully you'll create a feature from Analytic Portal where once we have indicated the specific time of the day for the entire month, it won't include the reports beyond the selected time. It should only filter what we want to see.Add more filter options on the Performance Reports like if we only want to see Inbound Call Reports, it should not include all the associated call from the filtered Phone Number or user extension.
2 votes -
Enhance the performance reports to include the graph
Graphs paint a visual picture and this avoids having to import data into excel and manually creating it which is what we are currently doing, for a service paid monthly that can provide this.
2 votes -
Be able to display an accurate service level based on my hours of operation.
Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look at calls that were presented during our normal business hours.
2 votes -
Print Analytics Report
Please add Print option from the Analytics Report
2 votes -
Ability for queue managers to see incoming call in Live reporting
The ability for queue managers to see who is calling while the call is in progress from live reporting. Attached is a queue dashboard where there is a "waiting" call but there is no option to see the number of the waiting caller.
2 votes -
Call Queue SLA
I would like to see an SLA to track the percentage of time that a resource spends in the call queue and the number of calls that a resource gets while in the call queue each day.
2 votes -
Add a meetings dashboard for Ring Central Video like the Ring Central Meetings dashboard.
Have the same features as the meetings dashboard and can see usage of RCV rooms.
2 votes -
Report from analytics that can be subscribed to that shows the calls of questionable quality.
This would be useful to single out the users with issues and narrow it down to what is causing the issues.This would allow records to be kept by admins so that causes for moderate to poor call quality can be monitored for each users having issues.Since all stats for calls are captured from the call starting point to Ring Central and then from Ring Central to the end point. There would only need to be a report to subscribe to.
2 votes -
Add a saves as pdf button on LOB analytics
Download is not available as pdf
2 votes -
RingCentral Analytics: Date Format option for Day/Month
Please may we request the ability to set/change the date format in RingCentral Analytics?Currently the format is Month/Day, but here in the UK we are accustomed to working with the Day/Month format.
2 votes -
Immediate Security DATA PROBLEM
You are providing to much access for employees to be able to view call logs and analytics when this level of data is not needed for their job. Employees are able to log in, web or app, and view the call logs (and corporate analytics) of the entire company and then download the entire log. The APP allows an employee to view analytics and billings. This is not acceptable. CHANGE REQUEST: As a company and client, WE should be able to limit or grant the data any employee as access to. The min is a phone and voicemail. This current…
2 votes -
Ability to report on metrics over time
Would love the ability to pull reports for things like talk time and total calls over the course of weeks or months at a time vs. needing to pull all of that independently; currently pulls the total, but unable to break that down into detail
2 votes -
Add reports to Dashboards as a widget
Once a useful report is created, it should be able to be added to a dashboard
2 votes -
Analytics to report on average calls per hour
We have an area that receives calls that are handled through a Call Queue. The manager of the area wants to look at average call volumes to manage appropriate staffing. So, they want to look back over a period of weeks (e.g. last 12 weeks) and see the average calls by weekday and time. (Sundays at 9 AM, 10 AM, 11 AM... Mondays at 9 AM, 10 AM, etc.) All of the analytics available make this unique by date, but we want to look at the AVERAGE over 12 weeks of Sundays at 9 AM. That will result in better…
2 votes -
Analytics Report Issue
Add a reason why the call didn't go through even though it's beeing counted in the #'s
2 votes -
Performance Report - Date and Time Filter
When filtering the date to "yesterday", the system will default the time from 12AM to 11:59PM. And when we try to change the time, the system will then filter it together with the date.What we need is to have a default filter of "Yesterday" with the option to change the time that would be covered without the system specifying it to yesterday's date so it can be reused for other days.
2 votes -
Performance reports - Column to be added for number of "Connected" calls for Users tab.
We are able to see the number of answered calls for inbound calls but not connected calls for outbound calls in the Users tab in Performance reports. You can only see connected calls when selecting the specific user. A column representing connected calls in the Users tab will allow us to compare to the total outbound calls and giving us insight as to how each of our agents are performing by seeing how many calls had live talk time from the total number of outbound calls.
2 votes -
Track Manager usage of Call Monitoring and Call Recording
It would be helpful to know how much time or how many times a manager is spending monitoring and listening to recorded calls to ensure they are providing feedback to the team members. This would be very helpful Thank you.
2 votes -
Remove Clutter from WallBoard
Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.
2 votes
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