Filter Performance Reports based on the Time I have indicated for the entire month
Hopefully you'll create a feature from Analytic Portal where once we have indicated the specific time of the day for the entire month, it won't include the reports beyond the selected time. It should only filter what we want to see.Add more filter options on the Performance Reports like if we only want to see Inbound Call Reports, it should not include all the associated call from the filtered Phone Number or user extension.
Jessarie Adona
shared this idea
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Jacob
commented
This would be a great feature for reporting on multiple shifts throughout the workday. We have a use case for 6am-5:59pm & 6pm-5:59am (which crosses the single day threshold) but you should be able to create shifts and select different timeframes (last 7 days, last work week, yesterday) and get results only for that window of time.