48 results found
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Live call information within RC app
The ability for employees to have a view inside of the RC app of current calls waiting within a call queue. This gives the employees the ability to understand how many calls are waiting to be answered as well as understand how many other employees are available to take inbound calls.
5 votes -
Include the IP address in password reset email to identify the source of the password request
Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.
10 votes -
Supervisor access for survey results in RCX
Currently, survey results for agents are accessible only to administrators, not supervisors. This limitation poses challenges for our clients, as supervisors require access to these results without being granted additional privileges.
5 votes -
Access Analytics Reports and Call Queue Admin without changing the role and permission
Analytics Reporting access and Call queue admin access.
Hello, we have two regular users who need access to Analytics Reporting in order to get reports for incoming calls to our main number and the Front Desk queue, also they need access to change settings for the Front Desks queue like automatic forwarding and member of that queue.
Is there a way to give this access to those users without giving them more permissions than what they need?
9 votes -
Ability for an admin user with "Company Numbers" permission and an assigned domain role to move numbers to RingCX
If a site has a number directly assigned to it, a site admin with domain access to that site cannot move their own numbers to CX. While we prefer not to allow site admins with domain access to see or move every number, it would be beneficial if they could move their own number to CX instead of relying on a limited number of people to perform this task each time.
2 votes -
Adoption & Usage - Is there a way to track a device - phone being in use beyond 6 months
Is there a way to track devices that were in use over 6 MONTHS?
2 votes -
Combine for RingEX and CXone reporting
Hi
Customer is requesting if there is a possibility to combine RingEX and Nice Incontact reporting. As we know, there are some customers that are doing cloud connect from RC to CC. Additionally, there are also instance that the the call is with CC and it will be transferred to REX.
With this, customer needs to generate report from both platform and manually combine those.
We're seeking possibilities if this can be considered.
2 votes -
Add column for transferred calls and who picked up the call in Analytics PR
Adding a column for transferred calls in Performance reports (Calls) Analytics and who picked up the call.
2 votes -
Ability to download received faxes all at once & delete some of the pages in a fax before downloading
Ability to download received faxes all at once & delete some of the pages in a fax before downloading
is there a way in the RC app to delete some of the pages in a fax before i download them?
do I have the option in the RC app to download all the received fax at once?3 votes -
Custom Role
create a role where user can see only selected extensions for call logs
2 votes -
List of Users Created For More than 1 Year
To have a reporting tool or list of the users created for more than a year ago. Show the additional users information.
Related FR: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48748538-user-extension-and-device-report3 votes -
Summarize internal messaging/conversation in Ringcentral app like a chat transcript
Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.
2 votes -
Percentage of callers for longer wait time
Adding percentage of Callers each month for longer than 15 minutes wait to have their call answered in Analytics
1 vote -
Call Queue - Remote Member Management
Customer wants to enable Call queue Routing and Call Queue - Remote Member Management
3 votes -
call log detailed information
Adding detailed call logs to include forwarding information would be a valuable enhancement. In this scenario, the call log would display:
Dialed: Ext. 103
Forwarded to: Ext. 102
Answered by: Ext. 102This provides a clear trail of the call's path, improving transparency and helping users understand how their calls are being routed and handled within the system.
4 votes -
reporting to show who is the manager of all call queues
The customer would like to be able to generate a report showing who the manager of each call queue is.
5 votes -
Ability to pull the Supervisor call shadowing data
ability to pull the Supervisor call shadowing data
How many calls did Supervisors monitor
How long did they monitor those calls for, etc.1 vote -
Ability of the system to schedule a report to download company contacts attached to the numbers in use
We have the need for a report of our contacts / numbers in use to post for staff to use for reference as not all of them have the app or their own number. I'm looking for a way to schedule a report so that I doesn't have to be manually ran.
2 votes -
TCR Audits
We should have the capability to view logs of who is making changes to our TCR. We currently can't see who is making changes. This is a security flaw in this system.
2 votes -
Call Tracking & Attribution
Integrate features such as the ones on CallRail so users can get granular detail on call tracking and call attribution to help with marketing campaigns and lead generation. Integrating website form tracking would be helpful as well.
3 votes
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