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Include the IP address in password reset email to identify the source of the password request

Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.

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John shared this idea  ·   ·  Report…  ·  Admin →
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  • David commented  ·   ·  Report

    Also add password reset events into the audit log with originating IP so we can self-serve without having to initiate an investigation with the Ring Central backend team which can take days.

    We encounter many password reset requests but are unable to identify the source and are concerned about hacking attempts as well. Having IP information in the password reset email and in the audit log would be very beneficial.

  • Wayne commented  ·   ·  Report

    We have had several notifications of a PW reset on an Admin account and are concerned it could be malicious.