26 results found
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Include KPI's in LOB export
There are so many kpi's, all useful, but higher level execs will not know how to interpret their function. Including the kpi's, preferably as a note in the excel cell where the title exists, similar to the note shown in the online dashboard where kpi's are selected to add to the widget, would be super helpful.
1 vote -
Automatic Quarterly Export of Analytics
The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export of the month, or quarterly totals of calls, minutes and other KPIs should be there, saved to perhaps the Billing tab of the service portal for easy download, or somewhere similar in that portal. We've been a Ring customer for 2 years, and now I cannot tell our Board how much Ring has…
1 vote -
To have an option to delete calls from the performance reports
To have an option to delete calls from the performance reports as if they will be deleted from the call logs, it takes time for them to disappear from the Analytics side (PR).
1 vote -
Annual analytics report
Annual analytics report
2 votes -
Fix your call reports
To work
1 vote -
Selective application of global filters
We would like to be able to change the dates globally on a dashboard without also having to change hours or days of the week for day segmentation analysis.
1 vote
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