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48 results found

  1. Include the IP address in password reset email to identify the source of the password request

    Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.

    10 votes
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  2. Access Analytics Reports and Call Queue Admin without changing the role and permission

    Analytics Reporting access and Call queue admin access.

    Hello, we have two regular users who need access to Analytics Reporting in order to get reports for incoming calls to our main number and the Front Desk queue, also they need access to change settings for the Front Desks queue like automatic forwarding and member of that queue.

    Is there a way to give this access to those users without giving them more permissions than what they need?

    9 votes
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  3. Allow Analytics Data to be pulled via API

    Allow Analytics Data to be pulled via API

    The customer would like to retrieve analytics details via API in order to check the call disposition per user

    6 votes
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  4. Live call information within RC app

    The ability for employees to have a view inside of the RC app of current calls waiting within a call queue. This gives the employees the ability to understand how many calls are waiting to be answered as well as understand how many other employees are available to take inbound calls.

    5 votes
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  5. Supervisor access for survey results in RCX

    Currently, survey results for agents are accessible only to administrators, not supervisors. This limitation poses challenges for our clients, as supervisors require access to these results without being granted additional privileges.

    5 votes
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  6. reporting to show who is the manager of all call queues

    The customer would like to be able to generate a report showing who the manager of each call queue is.

    5 votes
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  7. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

    We have a call queue that is set so when the maximum wait time is reached, the caller gets transferred to an external number. Is there a way to see the external number transfer happen in RingCentral reports? We are trying to receive analytics on how many customers are reaching the maximum wait time and are getting transferred to this external number we have set.

    5 votes
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  8. call log detailed information

    Adding detailed call logs to include forwarding information would be a valuable enhancement. In this scenario, the call log would display:

    Dialed: Ext. 103
    Forwarded to: Ext. 102
    Answered by: Ext. 102

    This provides a clear trail of the call's path, improving transparency and helping users understand how their calls are being routed and handled within the system.

    4 votes
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  9. Ability to generate reports who joined the audio conference via a dial-in

    Ability to generate reports who joined the audio conference via a dial-in

    4 votes
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  10. BT CLOUD: IVR Key Presses (Analytics)

    BT CLOUD: Be able to see what IVR key presses are being pressed on Analytics>Performance Report.

    4 votes
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  11. Ability to edit global filters on a shared Business Analytics dashboard

    The ability to edit all the global filters in Business Analytics dashboards created by someone else and shared with others. Right now, there is view-only access and the ability to duplicate the report. We'd like to minimize the # of ad-hoc reports being used by Supervisors, and instead allow one dashboard of all widgets exec leadership deems critical, with the option to filter the global filters so that any one given Supervisor can see (1) their team's performance, and (2) within whatever date range they require.

    4 votes
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  12. Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    is there a way in the RC app to delete some of the pages in a fax before i download them?
    do I have the option in the RC app to download all the received fax at once?

    3 votes
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  13. List of Users Created For More than 1 Year

    To have a reporting tool or list of the users created for more than a year ago. Show the additional users information.
    Related FR: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48748538-user-extension-and-device-report

    3 votes
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  14. Call Queue - Remote Member Management

    Customer wants to enable Call queue Routing and Call Queue - Remote Member Management

    3 votes
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  15. Call Tracking & Attribution

    Integrate features such as the ones on CallRail so users can get granular detail on call tracking and call attribution to help with marketing campaigns and lead generation. Integrating website form tracking would be helpful as well.

    3 votes
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  16. Adoption & Usage - Is there a way to track a device - phone being in use beyond 6 months

    Is there a way to track devices that were in use over 6 MONTHS?

    2 votes
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  17. Combine for RingEX and CXone reporting

    Hi

    Customer is requesting if there is a possibility to combine RingEX and Nice Incontact reporting. As we know, there are some customers that are doing cloud connect from RC to CC. Additionally, there are also instance that the the call is with CC and it will be transferred to REX.

    With this, customer needs to generate report from both platform and manually combine those.

    We're seeking possibilities if this can be considered.

    2 votes
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  18. Add column for transferred calls and who picked up the call in Analytics PR

    Adding a column for transferred calls in Performance reports (Calls) Analytics and who picked up the call.

    2 votes
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  19. Ability for an admin user with "Company Numbers" permission and an assigned domain role to move numbers to RingCX

    If a site has a number directly assigned to it, a site admin with domain access to that site cannot move their own numbers to CX. While we prefer not to allow site admins with domain access to see or move every number, it would be beneficial if they could move their own number to CX instead of relying on a limited number of people to perform this task each time.

    2 votes
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  20. Custom Role

    create a role where user can see only selected extensions for call logs

    2 votes
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