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45 results found

  1. Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.

    Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.

    1 vote

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  2. Abilit to show show call times for "call connected" & total outgoing calls made on Live Reports

    • basically all i want the live reports to show call times for "call connected" & total outgoing calls made
    1 vote

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  3. filter for recorded calls

    Create an analytics report data filter for recorded calls only.

    1 vote

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  4. Add Calls that end in a forward to the reports

    The ability to view reports of calls ending in a forward. For example: You already have "answered" "Missed" ect. It would be really nice to have a report showing that a call ended in a forward and which number it was forwarded to. Use Case: We pay an answering service for after hours and I want to see how many calls were forwarded to this external number to compare our bill from them at the end of the month. Or even if a call has an internal forward. Right now, it just shows that the call ends with no result.…

    1 vote

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  5. missed call while

    Missed calls while/because user was on a call

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