42 results found
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I need to have real time performance reports
I need to have real time performance reports like the one available with live reports
2 votes -
Removing days from a report
my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this error and lets you view it all under 1 report.
1 vote -
User self performance reports
This feature would be to allow users access to their own performance reports and no other users` performance reports. This would allow normal users to be able to access just their own performance reports.
1 vote -
In Analytics>Performance Reports, the primary filters (upper row) should work together to generate reports.
Currently, if you select specific queues, specific users, etc. and rung the report, when you view the data for the users selected, the queue filter isn't functioning. The report delivers all queue and non-queue results.
1 vote -
Filter non-business hours out of RingCentral Analytics Portal reports
It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.
10 votes -
have a breakdown on a report if selected filter involves multiple days
instead of filtering it daily, have a breakdown if specific date range is selected as filter to reflect the kpi
2 votes -
Idea for Performance report
On the performance report it would be helpful to have the VM/Missed separated from the Missed calls. Currently we are going through the call log manually to separate them out. We have to keep track of how many calls ring through and make it to voicemail so having those set completely from missed calls that just hang up before VM would be great.
3 votes -
Average abandon rate for a queue in Analytics Performance Reporting
This would be useful to determine how quickly the callers are abandoning the call. Are they leaving in less than the established threshold? This historical data would provide some much needed insight that would assist in making adjustments as needed to better serve our customers and see and understand trends.
1 vote -
Add additional tab to compute automatically the average wait time under performance reports
For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.
2 votes -
Analytics: Select Multiple Queues
Admins should be able to select multiple queues when looking at Users under Performance reports.
3 votes -
Create a month to month performance report dashboard
Creating a data comparison of monthly KPIs all in one spreadsheet.Please see attached.
6 votes -
Performance Reports Line Graph
It would be better to include the line graph from the performance reports when downloading/exporting the report via pdf file
3 votes -
Reporting for managers
It would be awesome to give managers access to see their team's call volume instead of them asking IT for it all the time.
1 vote -
Be able to set Total Talk Time as a set field For User
It would save me a lot of time from having to select this field many times throughout the day. Thanks!
1 vote -
Fix DST Bug in Reports
After daylight savings time change, all historical reports change to show whatever the present time is. This changes old logs by an hour. As such, all historical reports are inaccurate during time periods where DST changes occur.For example, on March 17th, I am looking at a call from Feb. 15th and even though it took place at 5:09 AM CST, it is showing the call taking place at 6:09 AM CST.
1 vote -
Selection for last work month report
Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.
2 votes -
Analytics: Click to Next Day
Need an option to quickly jump / click to next or previous day, week or month in Analytics. Instead of having to manually select dates for every search.
1 vote -
Filter for Call Result
https://analytics.ringcentral.com/performance-reportThe field for Call Result includes not connected calls which is added to call totals. As a manager of sales, accurate call counts are imperative
1 vote -
Statistic on Customer TOTAL Hold Time
For a performance report would like to be able to monitor how long a customer is on hold for adding up their TOTAL hold time in ALL QUES not just how long they waiting in each que.
1 vote -
Analytics for video usage
It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.
3 votes
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