1082 results found
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Able to customize the header of the columns | Custom Columns on the RingCX Analytics page
Wanted to be able to customize the names of the columns on the RingCX Analytics page. To be able to edit the names of the columns or allow the customers to be able to change the label of the columns on their RingCX analytics page
1 vote -
Admin Digital Exports - Fields and Scheduled Reports
When logged into RingCX Admin and going to Digital and then Exports, it would be great if there's a way to save customized fields, so I don't have to change it every time I want to export information. Also, it would be great if I could schedule it to send these reports automatically, so I don't have to request it manually each time.
1 vote -
BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.
BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.
1 vote -
Hubspot List Loader
For ease of lead management, looking to get a List Loader tool for Hubspot similar to the one available for Salesforce: https://support.ringcentral.com/article-v2/uploading-and-managing-salesforce-leads-in-ringcx-with-lead-list-loader.html?brand=RingCentral&product=RingCX&language=en_US
This will optimize managing the dialer lists, enabling users to upload leads without needing to build APIs in Hubspot.
1 vote -
RingCX Billing and Inventory & Usage Portal
There are some confusion regarding the details of licenses available between RingCX and RingEX (Admin Portal). This request proposes the addition of a dedicated Billing and Inventory & Usage section within the RingCX platform to provide clear and separate visibility of RingCX licenses, packages, and usage details.
1 vote -
RingCX Agent list_The customer want to pull up lists of active agents using the RingCX platform.
The customer is looking for an option to pull up lists of active agents using the RingCX platform.
1 vote -
RingCX Chat Channel_Option to transfer chat directly to the agent
RingCX Chat Channel_Option to transfer chat directly to the agent
The customer is requesting the following options: When they reply to an email initiated by an agent, the response should be routed directly back to that agent. Alternatively, they would like the ability to manually transfer the email to the agent who originally contacted them."1 vote -
RingCX Analytics: Report to Track Supervisor Updates to User Availability States
We’d like to request the addition of a report in RingCX Analytics that tracks when a Supervisor updates the availability state of another user.
This report should include:
The Supervisor’s name and ID who made the change
The user’s name and ID whose availability was updated
The previous state and new state
The date and timestamp of the changeThis feature would improve visibility, enhance accountability, and assist in troubleshooting state-related issues within the contact center.
1 vote -
allow administrator to upload profile picture for users
I would like the ability to upload a picture in the user profile so we can standardize pictures being uploaded.
1 vote -
Option for the customer to have RingCX Knowledgable Tools to read logs
Customer wants to know how to read logs so they can process troubleshooting on their end. What we have for now is to have them retrieve the logs and send it to our internal team so they can read it. It would be time efficient if they can also read the logs.
1 vote -
RingCX Phonebook Export option
Title: Add Export Option for Phone Book in RingCX
Description:
It would be highly beneficial to have an Export option for the Phone Book in RingCX. This feature would allow users to easily back up, share, or manage contact data outside the platform. Currently, there is no built-in way to export entries, which limits flexibility and efficiency for users managing large contact lists.Use Case:
Users need to extract contact information for reporting, auditing, or migration purposes. An export function (e.g., to CSV or Excel) would streamline these tasks and reduce manual effort.1 vote -
providing video of screen while on a call
providing video of screen while on a call
1 vote -
better visibility when receiving a phone call
I would like better visibility when receiving a phone call, like have the web browser icon light up or something like that
1 vote -
RCX Trigger a notification to admins if the call recording fails
In RingCX Analytics, we have noticed that there are some UII that doesn't have a recording even if there was a talk time and and handle time. Admins are requesting to get a trigger notification if the call recording is not running.
1 vote -
ringcx for salesforce queue name
- Additional details for the feature that you are requesting: Requesting the source Queue to be visible when a call is received in Salesforce
- What is your use case for this feature request? We are a multi-branded company. When a call comes in, the phones team would like to be able to answer with the correct prompt (eg: "Thank you for calling <brand>, how can I help you?")
- What problem are you trying to solve or what problems does the current functionality cause? This is functionality that is available when using RingCX in the browser, but is not available in Salesforce.…
1 vote -
RingCX: Add Call Log and Report to Quick Access on Home Page
Currently, the RingCX home page has a "Quick Access" section. We would like to request the addition of two new, configurable links to this section: "Call Log" and "Reports."
Having these links readily available on the home page would save time and clicks for our agents and administrators, allowing them to quickly access key information and analytics without navigating through multiple menus. This feature would significantly improve the user experience and overall efficiency when using RingCX.
1 vote -
Historic Dashboard Widget calculations
Allow results of time based activities to be displayed within the widgets as cumulative hours instead of converting times over 24 hours to 1d. As an example, Agent Login Hours and/ or Available State Time will currently display in H:M, until H = more than 24. Then it displays as 1d xxh. Allow the result to remain in HH:MM instead of changing it to Day:Hour
1 vote -
Unified Call View – Active & Waiting Calls on One Screen
Customer Expectation:
Agents should be able to view all active calls and queued calls simultaneously within a single interface, with efficient use of available screen space. The goal is to minimize context switching and allow agents to manage their workload without navigating between tabs.Current Limitation:
RingCX requires agents to toggle between separate tabs to see active calls and queued calls. This design interrupts workflow, creates unnecessary clicks, and increases the risk of overlooking queued interactions—especially in fast-paced call environments.Benefits:
- Continuous Workflow: Agents can stay in one screen without breaking focus.
- Quicker Call Management: Immediate awareness of…1 vote -
Disable "You are now being connected" in RingCX Calls
Disable "You are now being connected" in RingCX Calls as some of the callers are unhappy about the notification.
1 vote -
Same Number Callback Request Changes
Please add logic and verbiage for when a caller has a pending callback request and calls back into the RingCX voice queues from the same ANI. Today, the process does not detect when there is a pending callback request and offer the caller to resume their spot in line. The call is treated like a second contact, and can be misleading when the queue position is read back to the caller. A second callback is allowed to be scheduled, but is then discards the second callback request once the callback request is completed. Please add the following logic to the…
1 vote
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