1178 results found
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Add disposition to to a call if an agent forgot to add one or change the disposition after the call concludes
Add disposition to to a call if an agent forgot to add one or change the disposition after the call concludes
- THe reason is sometimes agents forgot to put the disposition after the call
1 vote -
RCX Must Use CallerID Name Configured in REX
Use a CCRN number as Caller ID when RingCX agent do a consultation call to RingEX agent
1 vote -
Send to Voicemail Queue events in RingCX, give a greeting that a voicemail left was succesful.
When leaving a voicemail in RingCX using the "Send to Voicemail" queue event. the customer doesnt hear a greeting if the voicemail they left was successful.
It be nice to have the ability to set a greeting for this one.
1 vote -
RingCX Agent able to do a consultation to another RingCX Queue without active call
Currently, our agents in RingCX can only do a consultation to a RingEX user or call Queue when there is no active call. However, we want our RingCX agent able to do a consultation as well with RingCX agent or call queue even without requiring an active call.
1 vote -
RingCX downloaded reports included data
Customer is looking for a way to download the reports in a PDF file and in those reports it should include all the data seen on the RingCX analytics page as well.
1 vote -
The outbound caller ID number in RingCX should be synchronized with the RingEX dialer.
The outbound caller ID number in RingCX should be synchronized with the RingEX dialer.
1 vote -
RingCX Active Window
This design enables agents to respond to calls swiftly and efficiently, significantly improving their call management capabilities while minimizing distractions from other applications or notifications. By streamlining this process, agents can focus on providing exceptional service without the risk of overlooking important communications.
1 vote -
RCX Ring Group option
The ring group option allows incoming calls to be directed to a team of agents, ensuring that they are answered by the agent who has been idle the longest. This method optimizes call handling efficiency by prioritizing agents who have been available the longest without taking a call.
1 vote -
Requeue alert/prompt message
If there is an option for an alert or prompt message with every requeue session the agent performs, it should include a stop or cancel option instead of allowing the agent to click requeue repeatedly.
1 vote -
I’d like to submit a feature request for the RingCX product regarding the search functionality. Currently, it appears that the search functi
I’d like to submit a feature request for the RingCX product regarding the search functionality. Currently, it appears that the search function only supports exact matches, which can limit efficiency and usability when locating contacts, conversations, or other relevant data.
To enhance the user experience and improve productivity, it would be extremely helpful if the search feature could support:
• Partial name searches (e.g., searching for “Johns” would return “Johnston” or “Johnson”)
• Partial number searches (e.g., searching for an area code if whole number is not known, currently number searches must be complete AND have the 1 in front)…1 vote -
Viewing Agent Email Responses in RingCX
At this time, there’s no built-in functionality in RingCX to track or view the outbound email responses that agents send through the platform. This limits visibility and auditing capability for customer interactions via email. Customers looking for a way to monitor and review email correspondence between their agents and customers—similar to how call or chat transcripts are accessible. This would support QA, training, and ensure communication standards are met.
Please consider this feature for a future enhancement to RingCX’s reporting or interaction history tools. Ideally, this could include:
A searchable log of outbound email replies
The ability to view the…
1 vote -
RingCX: Option to turn off sound notification in RingCX Digital
Requesting for an option to mute the sound notification in RingCX Digital for both webversion and app
1 vote -
Ability to utilize the same functionality across both the RingCX internal features and the RingCX phone directory
Ability to utilize the same functionality across both the RingCX internal features and the RingCX phone directory
The customer wants the RingCX application to ring when transferring calls using the RingCX phone directory.
1 vote -
An option to hide or disable the ability to transfer calls to a RingEX number or extension within the RingCX platform
An option to hide or disable the ability to transfer calls to a RingEX number or extension within the RingCX platform
1 vote -
Voice Queues: Visibility to all Queues but by default only see the ones assigned to
- When logging in, agent has visibility to all queues and they have to unclick all markets queues that not assigned to so only see the ones actually assigned to
- Don't want to take away the ability to access all the other market area queues (example: FL dispatchers don't have internet due to hurricane, need to be able to select the FL queues to help them out)
- By default only see the queues the agents are assigned to
1 vote -
Streamline the ability to copy Call ID (UUI) from History page of RCX Agent Interface in one click
Can there be a separate button to copy the Call ID, instead of using the 3 dots, then copy call ID?
It would be even better if the call ID is displayed in the history -> call details. This can be a combined solution, to display the full call ID + copy sign next to it.1 vote -
Ability to forward SMS from the RingEx platform to the RingCX platform
Ability to forward SMS from the RingEx platform to the RingCX platform
1 vote -
Email Notification with details
IP address, store location (customer) and display chat transcripts for all the chat interaction will be send to the clients email address. Since this is the current set-up of the customer.
1 vote -
RingCX | Add a conference button on the RingCX App
Currently, the only way to conference a call in RingCX is by clicking the "Transfer" button. However, the customer has requested the addition of a dedicated "Conference" button.
The concern is that "Transfer" implies handing off the call to another person, whereas their intention is to have someone join the ongoing call to discuss matters together — making it a true conference call, not a transfer.
1 vote -
we would love to see this in future releases, especially in the case of running multiple outbound campaigns on the predictive mode. It would
we would love to see this in future releases, especially in the case of running multiple outbound campaigns on the predictive mode. It would be nice to just have a large pool of agents all logged in to the same mix of campaigns rather than splitting up the team, that way the outbound traffic has that natural flow along with the inbound traffic, as if being logged into multiple inbound queues. This would assist in removing some of the seams in the workday and allow agents to stay fresh on all of our products, rather than having to learn to…
1 vote
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