1180 results found
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Automated way to move a campaign from one dialgroup to another once all leads were completed
It would be better to have an automatic way to move a campaign from one dialgroup to another once all leads were completed so that it can make admin task much easier.
1 vote -
COUNTING REQUED CALLS IN TOTAL
Include ALL incoming calls to be counted in "presented" call total regardless of if they were transferred or sent as a reque. This will allow us to see all calls answered.
1 vote -
Apply no agents behavior if a caller is in a queue waiting and all agents sign out (end of day is best use case)
Apply no agents behavior if a caller is in a queue waiting and all agents sign out (end of day is best use case)
1 vote -
Request for Faster DID Delivery in RingCX
We'd like to request a setting within RingCX to significantly reduce the time it takes for a DID (Direct Inward Dialing) to be delivered to available agents. Currently, the delivery time is between 1-2 minutes, which is causing us to miss a substantial number of outbound lead dialing opportunities.
Optimally, we'd like to be able to configure this delivery time to 3 to 5 seconds. This improvement would allow our agents to dial out to leads much more quickly, dramatically increasing our lead conversion rates and overall operational efficiency.
1 vote -
RingCX SPOG - Display Corporate Directory Matches When Typing on RCX App Keypad
Enhance the RingCX (RingCentral SPOG) app keypad functionality to display matching entries from the corporate directory as users type an extension or phone number.
Current Behavior:
When users enter digits via the SPOG app keypad when transferring calls to EX extensions, no directory search results are displayed.Expected Behavior:
While using the keypad in the RCX app, as users type an extension number, the app should display relevant matches from the corporate directory. This improves usability by confirming the target contact before initiating or transferring a call from RingCX to EX.Justification:
Enhances user experience by making it easier to…
1 vote -
Report to distinguish if digital interactions were assisted via inbox or queue mode.
We are currently utilizing inbox and queue for handling digital interactions.
It would be better if we have a report to distinguish if how was the interaction was handled. is it via the queue or via the inbox mode since currently its difficult for us to track those interactions.
1 vote -
Be able to delete emails or create a completed folder in RingCX
Be able to create a deleted or completed folder to move emails to so we can see whats still needing worked.
1 vote -
RingCX Progressive/ Preview dialer
To use the progressive/preview dialer, which we want to be able to do, you must upload a list to RingCentral. This means that RingCentral and Salesforce are only syncing one way (Call log activity through RingCentral to Salesforce)
1 vote -
Customize the order of the lead details in Ringcx
Currently when a lead detail was shown to the agent. They have to scroll down at the very bottom making it difficult in finding important lead information right away.
It would be better if we have a feature where we can customize which lead detail will be shown at the very top so that the agent's wont have difficulty finding certain information specially if there are a lot of lead details being shown to agents.
1 vote -
Configure "Total" column in RT inbound dashboard to sum-up unique avail agents only
Remove or reconfigure the "Total" on the RT dashboard. It appears to be misleading in terms of the total availability count.
The client thinks there are 7 available agents, but the actual number is higher than it should be because agents are assigned to multiple queues, causing them to be counted more than once.
The total number of available agents (boxed in orange) shown in the dashboard is based on the sum of the "Avail" column. Since some agents are assigned to multiple queues, they are counted more than once, which leads to a higher total than the actual headcount.
…
1 vote -
Display CX and EX Presence Concurrently in the Corporate Directory
In the corporate directory, display RingCX presence for agents and RingEX presence for non-agents side by side.
1 vote -
Caller ID Persistence for Requeued Calls
Display the name or extension of the requeueing agent in the receiving agent’s interface or call history.
1 vote -
Squareup CRM Integration
Squareup CRM Integration
1 vote -
sms chatbot
SMS AI CHATBOT. Answer Questions, Help Book Appointments.
1 vote -
Ignored automatically status
Would like an additional query status of "ignored automatically" in the Inbox section of emails. This will allow us to separate out messages that were ignored manually by agents from the messages that were deemed ignored by marking as solved without a reply.
1 vote -
Enable Replying to Messages from 'All Messages' Tab
Allow agents to reply to customer messages directly from the 'All Messages' tab in the RingCX Agent interface, instead of navigating to the 'My Messages' tab.
1 vote -
Log Calls | RingCX For SalesForce
Ability to log calls into SF even if the call did not connect to agent/there's no answer. It doesn’t log an activity unless a disposition is chosen by the caller.
1 vote -
Stay On Stats Page For RingCX SPOG
Customer wants to stay on Stats tab/page before and after receiving or making a call. Customer does not want to change the page/tab when the call is answered and stays on Stats tab.
1 vote -
Identity Information in Reporting/Analytics
The ability to report on Identities.
It seems like a gross oversight that there is no way to report on Identities linked to interactions.
When an interaction is in progress, the interaction is linked to a Identity, meaning that the system is actively linking an interaction to an identity.
However, within the reporting/Analytics, there doesn't seem to be a way to reporting on the amount of interactions, whether Digital or Voice, each identity has started.
For example, we would like to know the top 10 identities that are interacting with us.
For example, we would like to know how many…1 vote -
WFM for Ring CX
I currently see no way to monitor my team's schedule adherence in Ring CX. This is a very important feature. Please make it available for Ring CX.
1 votePlease contact your account manager as AI WFM is now available as an add-on for RingCX product
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