Concurrent Pricing as main pricing model for EV
Engage Voice was, as Connect First, built around the concurrent pricing model. We have no adequate billing method or application mechanism to properly follow, or prorate the named agent model. It is my belief that we are doing named agents pricing model because this is what we do with the RCCC. I also believe we do this with RCCC because it is a competitive advantage for NiC to be able to sell concurrent licenses when competing RCCC against direct NiC. I think lowering the concurrent price to something more appropriate, leading with an agent minimum with concurrent agent pricing ('high water mark for the month") will be easier for our sales team to sell as well as give us more money in the long term as companies will feel comfortable staying with us knowing that we are a flexible vendor.
AdminBill Fisk
(RingCX Subject Matter Expert, RingCentral)
shared this idea