Settings and activity

25 results found

1. RingCX Alerts Enhanced Functionality

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   New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBill (RingCX Subject Matter Expert, RingCentral) supported this idea  ·  Jul 8, 2024

2. Call Queue Position

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   Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   AdminBill (RingCX Subject Matter Expert, RingCentral) supported this idea  ·  May 21, 2024

3. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   AdminBill (RingCX Subject Matter Expert, RingCentral) supported this idea  ·  May 15, 2024

4. Ability to cancel or extend after call wrap

   36 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBill (RingCX Subject Matter Expert, RingCentral) supported this idea  ·  Apr 29, 2024

5. RingCX Global Secondary Nodes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBill (RingCX Subject Matter Expert, RingCentral) supported this idea  ·  Apr 1, 2024

6. RingCX Multi Channel Interaction Console “Live Interaction Management”

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBill (RingCX Subject Matter Expert, RingCentral) supported this idea  ·  Mar 12, 2024

7. Update Custom Caller ID Bucket's granularity and lifecycle flow

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Jun 2, 2021

8. RingCX Naming Convention

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Mar 17, 2021

9. Object support in call baggage

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Apr 3, 2023

10. RC Extension Routing (non-billed usage) in Cloud Routing and Track Numbers

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Mar 15, 2023

11. Admin portal Payment Processor

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Dec 6, 2023

12. Ability to Delete Channel

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Feb 21, 2024

13. Conditional Queue Events - Engage Voice

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Oct 6, 2020

14. Automatic hold for warm transfers using integrated phone

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Dec 10, 2020

15. Suppression Scripts

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Dec 10, 2020

16. Agent personal queue - Easy UI feature

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Nov 4, 2020

17. Upgrade LumenVox ASR

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Oct 19, 2020

18. Track number destination search

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Nov 20, 2020

19. RingCX account creation automation + Import/Export Functionality

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBill (RingCX Subject Matter Expert, RingCentral) commented  ·  Oct 19, 2020  ·  Edit…  ·  Delete…

    Being able to fill out a form (like csv) and import to an account where direct configuration actions are achieved will lower implementation costs, help with PoCs, and help our larger customers as they continue to add employees to the platform. Conversely, being able to export account configurations would help PS create templated accounts, transition PoC customers to production accounts, etc.

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    AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Oct 19, 2020

20. Allow More Dialing Options for Outbound

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Oct 29, 2020