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26 results found

  1. RingCX Alerts Enhanced Functionality

    3 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  · 

  2. Call Queue Position

    46 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  · 

  3. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    22 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  · 

  4. Ability to cancel or extend after call wrap

    25 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  · 

  5. RingCX Global Secondary Nodes

    17 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  · 

  6. RingCX Multi Channel Interaction Console “Live Interaction Management”

    17 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  · 

  7. Update Custom Caller ID Bucket's granularity and lifecycle flow

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  8. RingCX Naming Convention

    1 vote

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  9. Object support in call baggage

    1 vote

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  10. RC Extension Routing (non-billed usage) in Cloud Routing and Track Numbers

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  11. Admin portal Payment Processor

    1 vote

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  12. Ability to ingest x- and p- headers via IVR Studio

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  13. Ability to Delete Channel

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  14. Conditional Queue Events - Engage Voice

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  15. Automatic hold for warm transfers using integrated phone

    18 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  16. Suppression Scripts

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  17. Agent personal queue - Easy UI feature

    5 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  18. Upgrade LumenVox ASR

    2 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  19. Track number destination search

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  20. RingCX account creation automation + Import/Export Functionality

    2 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) commented  · 

    Being able to fill out a form (like csv) and import to an account where direct configuration actions are achieved will lower implementation costs, help with PoCs, and help our larger customers as they continue to add employees to the platform. Conversely, being able to export account configurations would help PS create templated accounts, transition PoC customers to production accounts, etc.

    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 
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