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Outbound WhatsApp within RCX agent UI

As an agent, the option to send a new WhatsApp message within the RCX agent UI is missing. This is available for other platforms (email, Facebook, X, etc.) but not for WhatsApp.
This is something that is available via API, so this request is specifically for the functionality to be added to the agent UI within RingCX.

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Karen shared this idea  ·   ·  Report…  ·  Admin →
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  • Niall commented  ·   ·  Report

    Incredibly useful especially as UK doesn't have SMS capabilities. Whatsapp is prevalent across all customers. Large oppty in Recruitment agencies for this.