An option to hide or disable the ability to transfer calls to a RingEX number or extension within the RingCX platform
An option to hide or disable the ability to transfer calls to a RingEX number or extension within the RingCX platform
2
votes
Geraldine
shared this idea
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Jorell
commented
Critical for us, there is no reason a person at our company would need to transfer a call center call to an employee who is not in the call center.
If someone is on a call which came from an CX Voice queue, they should lose the ability to transfer a call to a corporate extension.
Simultaneously, that person should still be able to call the corporate extension directly if they are not on a CX call.