API Update to show Customer's Phone Number
Ability to show the Customer's Phone Number on the dispatcher's screen when the driver calls. Looking for an additional RCX field to pull from the API to show the customer's number.
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Betsy Cofer-Shabica
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The API already exposes the customer's phone number (ANI) in multiple real-time and reporting objects.
- Interaction Metadata: The RCInteractionMetaDataV6 and RCInteractionMetadataV5 objects both include the interactionCallingAddress field, which contains the ANI/customer phone number.
- Active Calls: The ActiveCall object explicitly includes the ani field.
