Settings and activity

54 results found

1. Lower Ringtime on campaigns to 15 seconds

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Betsy supported this idea  ·  Jul 24, 2026

2. Post Video Meeting (RCV) Redirecting Link

   9 votes

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   New  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Betsy supported this idea  ·  Jul 9, 2026

3. Allow adding more than 3 accounts to RingCentral app

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Betsy supported this idea  ·  Jul 2, 2026

4. Allow 911 notification email/SMS recipients to be specified by location

   72 votes

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   Planned  ·  23 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Betsy supported this idea  ·  Apr 8, 2026

5. Cost Centers built in RCX

   45 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Betsy supported this idea  ·  Aug 29, 2025

6. Restrict changes to Queue SLA settings

   5 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Betsy supported this idea  ·  Aug 26, 2025

7. Contact List

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Betsy shared this idea  ·  Jun 11, 2025

8. Main Screen Functionality

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Betsy shared this idea  ·  Jun 11, 2025

9. Outbound CallerID

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Betsy shared this idea  ·  Jun 11, 2025

10. SMS Historical Reporting

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Betsy shared this idea  ·  Jun 11, 2025

11. Real Time Inbound Navigation Updates

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Betsy shared this idea  ·  Jun 11, 2025

12. Call Recording Retrieval Options

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Betsy shared this idea  ·  Jun 11, 2025

13. Simplify Holiday Scheduling

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Betsy shared this idea  ·  Jun 11, 2025

14. Separate Elapsed Times

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Betsy shared this idea  ·  Jun 11, 2025

15. Keypad Pop-Up

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Betsy shared this idea  ·  Jun 11, 2025

16. Exporting Agent Access Information

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Betsy shared this idea  ·  Jun 11, 2025

17. Change Text Queue List Visibility

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Betsy shared this idea  ·  Jun 11, 2025

18. Voice Queues: Visibility to all Queues but by default only see the ones assigned to

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Betsy shared this idea  ·  Apr 2, 2025

19. Tracking Deflected Calls

    3 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Betsy commented  ·  Apr 2, 2025  ·  Edit…  ·  Delete…

    All deflected calls to be presented on the dashboard with details of calls (driver name and telephone number)
    Feature request - Feature modification of existing abandoned campaign mapping to fit the ask

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    Betsy shared this idea  ·  Apr 2, 2025

20. RNA in Analyics

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Betsy shared this idea  ·  Mar 12, 2025