← RingCentral Ideas

Settings and activity

38 results found

  1. Voice Queues: Visibility to all Queues but by default only see the ones assigned to

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Betsy shared this idea  · 

  2. Tracking Deflected Calls

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Betsy shared this idea  · 

  3. Tracking Deflected Calls

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Betsy shared this idea  · 

  4. RNA in Analyics

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Betsy shared this idea  · 

  5. Dial 911 On RingCX Agent Platform

    4 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Betsy commented  · 

    We would like the ability for our agents to dial 911 from the RIngCX agent interface.

    Betsy supported this idea  · 

  6. Customize Transition Tones

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Betsy shared this idea  · 

  7. Workflow Container Clone Options

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Betsy shared this idea  · 

  8. Agent State Changes while Engaged

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Betsy shared this idea  · 

  9. Billing Dashboard

    5 votes
    Implemented  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Betsy supported this idea  · 

  10. Option to hide Contact Center Numbers from the Caller ID drop down in the RingCentral Application.

    5 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Betsy supported this idea  · 

  11. Hide Contact Center Numbers from Being Used as Caller ID

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Betsy supported this idea  · 

  12. Admin role to have ability to log out agents

    7 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Betsy supported this idea  · 

  13. Enabling Logging for enabling or disabling External Guest Communication

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. 911 Alert Routing

    72 votes
    3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

  15. Emergency dialing notification

    44 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Bulk updates and creation of limited extensions

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Lock email from end user updates

    26 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Bring Back Ability to Enter Special Characters in From Field of Email Templates

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  19. On/Offhook Reporting by Aux State

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  20. Setting to Remove Agent Ability to Toggle Disconnect/Connect

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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