← RingCentral Ideas

Settings and activity

50 results found

  1. SMS RingGroup

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Betsy shared this idea  · 

  2. Contact List

    1 vote
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    Betsy shared this idea  · 

  3. Main Screen Functionality

    2 votes
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    Betsy shared this idea  · 

  4. Outbound CallerID

    1 vote
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    Betsy shared this idea  · 

  5. SMS Historical Reporting

    1 vote
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    Betsy shared this idea  · 

  6. Real Time Inbound Navigation Updates

    1 vote
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    Betsy shared this idea  · 

  7. Call Recording Retrieval Options

    1 vote
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  8. Simplify Holiday Scheduling

    1 vote
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    Betsy shared this idea  · 

  9. Separate Elapsed Times

    1 vote
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    Betsy shared this idea  · 

  10. Keypad Pop-Up

    1 vote
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    Betsy shared this idea  · 

  11. API Update to show Customer's Phone Number

    1 vote
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    Betsy shared this idea  · 

  12. Exporting Agent Access Information

    1 vote
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    Betsy shared this idea  · 

  13. Change Text Queue List Visibility

    1 vote
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    Betsy shared this idea  · 

  14. Voice Queues: Visibility to all Queues but by default only see the ones assigned to

    1 vote
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    Betsy shared this idea  · 

  15. Tracking Deflected Calls

    2 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Betsy commented  · 

    All deflected calls to be presented on the dashboard with details of calls (driver name and telephone number)
    Feature request - Feature modification of existing abandoned campaign mapping to fit the ask

    Betsy shared this idea  · 

  16. RNA in Analyics

    1 vote
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    Betsy shared this idea  · 

  17. Dial 911 On RingCX Agent Platform

    5 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Betsy commented  · 

    We would like the ability for our agents to dial 911 from the RIngCX agent interface.

    Betsy supported this idea  · 

  18. Customize Transition Tones

    2 votes
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    Betsy shared this idea  · 

  19. Workflow Container Clone Options

    1 vote
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    Betsy shared this idea  · 

  20. Agent State Changes while Engaged

    1 vote
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    Betsy shared this idea  · 
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